Customer Service Support with French

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Employer: Atos
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 30.01.2020
    Short company description

    Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

    Requirements

    - Good communication skills, both written and spoken;
    - Team working skills;
    - Customer service skills;
    - English language - medium level;
    - French language mandatory - proficiency level C1;
    - Flexibility and availability for shift schedule.

    Responsibilities

    - Handles simple andor less common requests from users or customers in a pleasant and professional manner;
    - Following agreed procedures, responds to requests for providing assistance or for processing; operations asked by customers;
    - Acts in order to enable customers to solve their problems;
    - By adherence to escalation procedures, promptly allocates unresolved calls as appropriate.

    Other info

    What we offer
    We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
    -Training and certifications:
    - On-going In-depth training with current and emerging products and technologies;
    - Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
    - Compensation: Competitive salary package; Extra vacation days;
    - Solid career plan in place where this role will open other opportunities inside ATOS.

    Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.