Customer Service Support with French

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Employer: Atos Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 30.01.2020
    Remote work: On-site
    Short company description

    ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

    The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

    The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

    Requirements

    - Good communication skills, both written and spoken;
    - Team working skills;
    - Customer service skills;
    - English language - medium level;
    - French language mandatory - proficiency level C1;
    - Flexibility and availability for shift schedule.

    Responsibilities

    - Handles simple andor less common requests from users or customers in a pleasant and professional manner;
    - Following agreed procedures, responds to requests for providing assistance or for processing; operations asked by customers;
    - Acts in order to enable customers to solve their problems;
    - By adherence to escalation procedures, promptly allocates unresolved calls as appropriate.

    Other info

    What we offer
    We are a company that cares about employee satisfaction as well as company growth. Atos offers not only a challenging and exciting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
    -Training and certifications:
    - On-going In-depth training with current and emerging products and technologies;
    - Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
    - Compensation: Competitive salary package; Extra vacation days;
    - Solid career plan in place where this role will open other opportunities inside ATOS.

    Join our dynamic team and you will find yourself in a multicultural and challenging environment where you will not only be using your skills and knowledge, but also expand and enrich your experience by participating in international projects.

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