Customer Support Representative with Bulgarian

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Employer: Bosch Service Solutions SRL
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • Updated at: 15.11.2019

    Company Description

    Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services.

    Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross-industry experience, we take care of business processes for our customers.

    Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.


    • Provide information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.);
    • Answer, escalate and follow up all requests in order to ensure proper response and quality of service;
    • Register all details related to customer interactions in the data base and update the knowledgebase;
    • Be the image of the company and follow the company's Internal Regulations, policies as well as the service's work instructions and processes;
    • Fulfill additional assignments (for e.g. support for other colleagues/ countries / locations/ new services/ satisfaction surveys);
    • Meet the service key performance indicators;
    • Get involved in the continuous development and improvement of processes and service

    Additional Information

    Job Description

    • C1 or native language level (verbal & written) for Bulgarian;
    • B1 / B2 or higher English language level (verbal & written);
    • Basic Knowledge in MS-Office (Excel, Word, Outlook);
    • High sense of responsibility, patience, urgency and customer support;
    • Flexible and driven to solve customer's requests;
    • Ability to work under pressure and good team engagement;
    • Confident and willing to learn;
    • Very good communication skills (empathy; active listener, etc.);
    • Proactive and responsible in finalizing all assigned tasks;
    • Willingness to work in shifts;
    • Previous customer support experience is a plus;
    • Experience with social media like e.g. Facebook, Twitter is a plus;