Customer Support Representative with Bulgarian

This job is no longer active!

View all jobs Bosch Service Solutions SRL active


View all jobs Customer Support Representative with Bulgarian active on Hipo.ro

View all jobs Management - Consulting active on Hipo.ro


Employer: Bosch Service Solutions SRL
Domain:
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 15.11.2019

    Company Description

    Bosch Service Solutions, a global provider of business process outsourcing services, develops integrated and innovative service solutions. The site in Timisoara, that became part of Bosch Group in 2007, operates in two fields: Business Services and Shared Services. 

     Business Services: Forward-looking solution concepts for complex services: As specialists for service design with cross-industry experience, we take care of business processes for our customers.  

    Shared Services: Intelligent service solutions from a single source: As an internal service provider, we support Bosch departments such as Finance & Accounting, Purchasing and IT tech support by pooling transactional and administrative tasks.  

    Qualifications

    • Provide information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.);
    • Answer, escalate and follow up all requests in order to ensure proper response and quality of service;
    • Register all details related to customer interactions in the data base and update the knowledgebase;
    • Be the image of the company and follow the company's Internal Regulations, policies as well as the service's work instructions and processes;
    • Fulfill additional assignments (for e.g. support for other colleagues/ countries / locations/ new services/ satisfaction surveys);
    • Meet the service key performance indicators;
    • Get involved in the continuous development and improvement of processes and service


    Additional Information

    Job Description

    • C1 or native language level (verbal & written) for Bulgarian;
    • B1 / B2 or higher English language level (verbal & written);
    • Basic Knowledge in MS-Office (Excel, Word, Outlook);
    • High sense of responsibility, patience, urgency and customer support;
    • Flexible and driven to solve customer's requests;
    • Ability to work under pressure and good team engagement;
    • Confident and willing to learn;
    • Very good communication skills (empathy; active listener, etc.);
    • Proactive and responsible in finalizing all assigned tasks;
    • Willingness to work in shifts;
    • Previous customer support experience is a plus;
    • Experience with social media like e.g. Facebook, Twitter is a plus;