1st Line Engineer Cloud & VAS DE Cluster
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Your day to day:
- 1st Line Operations of Vodafone Network in a multi-vendor environment.
- Monitors and maintains Vodafone Network, dispatches field and 2nd line personnel, performs periodically reports and follow up in order to reach the agreed Network and NOC KPI’s.
- Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
- In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
- 24h/7days monitoring of the Vodafone Network (VAS), using umbrella fault management systems and specific NMS’s;
- Escalates complex technical problems to 2nd Line Operations in order to solve incidents as soon as possible;
- Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
- Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities to solve the outages;
- Participates at internal and external training sessions in order to permanently improve his/her technical skills.
- Knowledge of telecommunication services and technologies (GSM, UMTS, LTE, AAA, PCRF, IN);
- Knowledge of Cloud technologies (virtualization, VMWare, vBlocks);
- Knowledge of UNIX/LINUX
- Capable to understand and to work with different Windows applications (WEB - based);
- Good communication skills;
- Team working oriented;
- Good Knowledge of English
- German is a big plus;
- University degree: faculty of Electronics, Telecommunications, Information Technology;
- Nice to have: 1-2 years of experience in Operations and Maintenance activities.
- Work from Home – You can have home office 1 day per week
- Medical and dental services
- Life insurance
- Dedicated employee phone subion
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- Getting in on the ground floor of an technology changing company
- Flexible Vacation – Take time off when you need it, we trust you