Agent L1 Service Desk with Hungarian

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Angajator: Vodafone Intelligent Solutions (_VOIS)
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 03.11.2019
    Remote work: On-site
    Scurta descriere a companiei

    _VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

    Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

    _VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

    Cerinte

    With these skills, you are a great candidate:rnHungarian (C1 or above);rnEnglish (B2 or above); rnTeam working skills;rnUnderstanding of solutions and correct management of problem solution;rnCapacity of taking care of the technical documentation and following the production, experimentation and deployment phase;rnSocially skilled;rnSelf-awareness;rnTeam worker with collaboration;rnUnderstanding of client's issues;rnFlexibility;rnAnalysis and problem solving;rnIs familiar with and can explain the below concepts. Prior work experience is desirable:rnKnowledge of Active Directory;rnOperating Systems Knowledge;rnOffice Automation Software knowledge; rnServers, files, folders knowledge;rnKnowledge of Antivirus and Antimalware tools; rnWireless Devices (Blackberry, Windows Mobile, Symbian, Android).rnHas used an IT Service Management tool (BMC Remedy or similar).

    Responsabilitati

    With these activities, you will have a great impact on our business:rnTake internal customer calls;rnLog, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;rnCollect data for internal reporting;rnEnsure service level agreements are fulfilled;

    Alte informatii

    Sounds like the perfect job? rnWeve got even more to offer:rnWork from Home You can have home office 2 days per week rnMedical and dental servicesrnLife insurancernDedicated employee phone subionrnSpecial discounts for gyms and retailersrnAnnual Company BonusrnOngoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skillsrnYou get to work with tried and trusted web-technologyrnGetting in on the ground floor of and technology changing companyrnFlexible Vacation Take time off when you need it, we trust yourrnrnThe future is exciting. Ready?

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