Support Engineer Internal IT

Angajator: Cegeka Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.09.2019
    Scurta descriere a companiei

    With over 4000 employees, Cegeka is one of the most important independent ICT providers in the Benelux (Belgium, the Netherlands, and Luxembourg). We help our customers with the development and implementation of applications, infrastructure, managed services, outsourcing, user support, desktop management, technical on-site support and consultancy.

    On the Romanian Market, Cegeka has more than 500 employees in two offices: Bucharest and Iasi.

    We have 3 Business Units: Applications, Infrastructure and Professional Services.

    Cegeka’s mission is to help customers survive and thrive in a world where the rules of the game are constantly changing. We do this by “unburdening” C-level decision makers and helping them become digital to the core.

    The world of IT is mostly about cold, hard facts and figures. These, of course, are crucial. But we want to make a difference: with our human approach, our empathy with customers’ business pains, and our commitment to make a tangible difference.

    The “real” Cegeka cannot be summed up in one definition, as it is a patchwork of different people, cultures, talents, personalities and customers. It’s exactly this diversity, and the fact that we succeed in delivering great projects together, that makes us who we are.

    However, Cegeka employees are expected to rally behind a set of values and principles such as ownership, curiosity, agility, entrepreneurship and respect. And everyone is expected to step out of their comfort zone when it comes to solving our customers’ problems.

    We are eager to meet you and answer your questions. See you soon!

    Cerinte

    You are part of the CEGEKA Internal IT Support Team. Your mission is the daily support of our Internal and external end-users and to provide timely and professional support through diverse channels of communication. You will also deal with all technical matters assigned to your group. You will be participating in a shift system that operates Monday to Friday, business hours.

    Responsabilitati

    Responsibilities:

    Analysis of support requests received by phone, email or web submit
    Timely updates for every support request assigned to your group
    Accurate ticket documentation of the support request and troubleshooting steps taken Tickets follow-up and escalation in accordance with priority, impact and SLAs
    Intensive search to obtain the desired solutions and proper initiative before escalating to another group
    Ownership and responsibility for all tickets assigned to your queue
    Onsite interventions at the Cegeka Romania premises which can involve site and facility related activities
    Commercial function, by positively exposing CEGEKA during direct communication with users
    Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
    Working in accordance with CEGEKA quality standards, procedures, processes and internal regulations
    Strict adherence to change management procedures before performing any change
    Attendance in trainings and team meetings

    Alte informatii

    Candidates must possess:

    Good knowledge of Microsoft server platforms (Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019)
    Knowledge in troubleshooting Microsoft Exchange Servers
    Knowledge in troubleshooting Microsoft Exchange Online O365
    Good knowledge and experience in working with and troubleshooting Microsoft Active Directory Services Azure Active Directory
    Knowledge of SCCM
    Knowledge of Intune
    Knowledge of MDT (Microsoft Deployment Toolkit)
    Knowledge of Microsoft Terminal Servers
    Good knowledge and experience with enterprise Antivirus products
    Networking fundamentals
    Excellent knowledge and troubleshooting skills in relation to Windows 10
    Knowledge of MacOS
    Professionalism is required in all communication with the clients (phone calls, emails) Initiative and proactivity is required in day to day tasks
    Passion for IT in self-development
    Strong team spirit and strong interest and involvement
    Punctuality and flexibility; Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
    Ability to listen, learn and improve
    Excellent English skills, both written and verbal

    Offer (bonuses, benefits):

    Headquarters in the centre of Bucharest (Victoriei Square)
    We leave you room to balance your work and private life - 22 days as annual vacation, plus 1 day added at every 3 years within the company
    Private medical subion, you can choose from 3 providers
    Meal tickets
    Free Gym Subion - fitness, aerobic, pool (according to internal policies)
    Preferential rates to 7Card subion
    Access to a modern library
    Preferential rates to dental clinic
    Massage within the company premises
    Team events (team-buildings, team hangouts, Christmas party, etc.)
    Relaxation room (foosball, darts, board games, X-box, etc.)
    Access to various training programs (soft and hard skills trainings, according to the internal policies) Continuous learning and improvement activities
    Long term career development programs