Support Engineer Internal IT

Cegeka has preserved its family business spirit to this day. Cooperation, respect and development are our foundation. Development is crucial not only in technology, but also on an individual level. We believe that we can only grow if our employees do the same.

We are in a continuous dialogue about how to make that happen, whether it's about your personal development plan, a hangout party or a financial wellbeing session. Get ready for an informal and pragmatic style, that gives you plenty of space to express yourself while growing!

You are part of the CEGEKA Internal IT Support Team. Your mission is the daily support of our Internal and external end-users and to provide timely and professional support through diverse channels of communication. You will also deal with all technical matters assigned to your group. You will be participating in a shift system that operates Monday to Friday, business hours.

Responsibilities:

Analysis of support requests received by phone, email or web submit
Timely updates for every support request assigned to your group
Accurate ticket documentation of the support request and troubleshooting steps taken Tickets follow-up and escalation in accordance with priority, impact and SLAs
Intensive search to obtain the desired solutions and proper initiative before escalating to another group
Ownership and responsibility for all tickets assigned to your queue
Onsite interventions at the Cegeka Romania premises which can involve site and facility related activities
Commercial function, by positively exposing CEGEKA during direct communication with users
Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
Working in accordance with CEGEKA quality standards, procedures, processes and internal regulations
Strict adherence to change management procedures before performing any change
Attendance in trainings and team meetings

Candidates must possess:

Good knowledge of Microsoft server platforms (Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019)
Knowledge in troubleshooting Microsoft Exchange Servers
Knowledge in troubleshooting Microsoft Exchange Online O365
Good knowledge and experience in working with and troubleshooting Microsoft Active Directory Services Azure Active Directory
Knowledge of SCCM
Knowledge of Intune
Knowledge of MDT (Microsoft Deployment Toolkit)
Knowledge of Microsoft Terminal Servers
Good knowledge and experience with enterprise Antivirus products
Networking fundamentals
Excellent knowledge and troubleshooting skills in relation to Windows 10
Knowledge of MacOS
Professionalism is required in all communication with the clients (phone calls, emails) Initiative and proactivity is required in day to day tasks
Passion for IT in self-development
Strong team spirit and strong interest and involvement
Punctuality and flexibility; Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
Ability to listen, learn and improve
Excellent English skills, both written and verbal

Offer (bonuses, benefits):

Headquarters in the centre of Bucharest (Victoriei Square)
We leave you room to balance your work and private life - 22 days as annual vacation, plus 1 day added at every 3 years within the company
Private medical subion, you can choose from 3 providers
Meal tickets
Free Gym Subion - fitness, aerobic, pool (according to internal policies)
Preferential rates to 7Card subion
Access to a modern library
Preferential rates to dental clinic
Massage within the company premises
Team events (team-buildings, team hangouts, Christmas party, etc.)
Relaxation room (foosball, darts, board games, X-box, etc.)
Access to various training programs (soft and hard skills trainings, according to the internal policies) Continuous learning and improvement activities
Long term career development programs