Change Manager

Your day to day: 

• Coordinate  the Changes Requests and Planned Works activities  related to telecommunication networks of Vodafone Central Hubs, according to Vodafone’s quality standards, processes and time plans in place.  

• Asure appropriate planning and implementation of network changes,  take the necessary measures  to identify and  mitigate the associated risks in order to minimize the change inpact on services. 

• Ensure an appropriate  planing and implementation of network changes,  supervising and coordinating the Regional NOC Front Office, Back Office and other engaged internal or external resources. 
• Act as a  focal point for leadership and drive during the change process by ensuring adherence to procedures, adequate information flow,  follow-up on dedlined and commitments. 

• Verify the acuracy of change impact analysis, make sure that propper approval for change implementation has been obtained and the adequate notification to the interested entities has been  sent.  
• Toghether with technical people involved in chanage implementation identify potential risks and points of attention, develop specific actions to address the concerns and mitigate the risks.  
• Represents the Regional NOC in the change aproval / information meetings with international customer. 
• Assure that both, corrective and preventive, changes proceses are aligned with business requirements and are followed by the all involved teams.  
• Apply Vodafone standards and a structured change management approach and methodology for the network changes according to diferrent projects. 

• Assure an appropriate level of process knowledge related to Change Management inside Regional NOC  teams. 
• Liaise with change management peers and various technical teams in order to assure the proper planning and execution of requested changes  according to agreed NOC procedures. 
•  Make recommendations for change management  processes and pocedures tracking and optimization. 

• Business: Customer Focus; Integrity & Trust; Decision Quality; Drive for Results; Perspective view 
• Process:  
• Problem Solving; Technical / Functional Skills; Knowledge of ITIL / TMM 
• Work experience in managing critical systems 

• Good knowledge of IT and Telecom services 
• Experience with large-scale changes  
• Good knowledge of telecom services principles (voice and data services)  
• People: Interpersonal ; enjoy working with people from around the world and across various disciplines; self-motivated, with the drive to solve problems; ability deal with a technical team;writen and spoken english; Communications & Stakeholder Engagement;  
• Change management in IT,telecommunication - 3 to 6 years 

• Work from Home – You can have home office 1 day per week 
• Medical and dental services 

• Life insurance 
• Dedicated employee phone subion 
• Special discounts for gyms and retailers 
• Annual Company Bonus  
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 

• You get to work with tried and trusted web-technology 
• Getting in on the ground floor of an technology changing company 
• Flexible Vacation – Take time off when you need it, we trust you