First Line Engineer (Dutch speaker)

Your day to day:

• First Line Operations of Vodafone Network in a multi-vendor environment;
• Monitors and maintains Vodafone Network, dispatches field to Second Line Personnel, performs periodically reports and follows-up in order to reach the agreed Network and NOC KPIs.
• Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.

• 24h/7days monitoring of the Vodafone Network (RAN, Core, VAS, Fixed), using umbrella fault management systems and specific NMS’s;
• Investigates and solves complex issues and incidents from Vodafone Ziggo Fixed network, provides support to FLS, SMC, Performance, Problem and Incident Management Teams.
• Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
• Assigns tracks and monitors tasks until completion;
• Provides notifications related to network outages to the management team and triggers the Incident Manager and 2nd Line engineers;
• Updated with latest network technologies, provides coaching and support to Fixed&RAN&Core team members and new comers. Ensures they have clear directions and are able to troubleshoot incidents and customer complaints;
• Support new processes and projects transferred within the team, escalates problems with processes or blocking points and make follow-up until they are solved;
• Implements new procedures and operational processes for efficiency and optimisation of activities to meet the agreed KPI;
• Follows-up on escalated incidents and customer complaints. Ensure resolution as soon as possible;
• Participates in execution of Business Continuity Plans for network recovery in case of emergencies (earthquake, fire, flooding).

• Good knowledge of Dutch and English;
• Knowledge of telecommunication services and technologies (GSM, UMTS, LTE, IP, PDH, SDH, DWDM, IP);
• Capable to understand and to work with different Windows applications (WEB - based);
• Good communication skills;
• Team working oriented;
• Good Knowledge of English and other languages: Dutch, Italian, German (only for jobs related to Netherlands, Italian or German networks).Results and solutions oriented;
• Innovation Drive;
• Be a team player;

• University degree: Faculty of Electronics, Telecommunications, Information Technology;
• Nice to have: 1-2 years of experience in Operations and Maintenance activities.

• Work from Home – You can have home office 1 day per week;

• Medical and dental services;
• Life insurance;
• Dedicated employee phone subion;
• Special discounts for gyms and retailers;
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills;
• You get to work with tried and trusted web-technology;
• Getting in on the ground floor of an technology changing company;
• Flexible Vacation – Take time off when you need it, we trust you.