Reprezentant Operatiuni Clienti

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Employer: Rompetrol - KMG International
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 04.03.2020
    Remote work: On-site
    Short company description

    We are a Romanian brand that evolved to an international group that produces and delivers energy products. With 6,000 employees and a wide range of jobs, Rompetrol has operations in Europe and Central Asia, from oil trading and refining to petrochemicals production, retail and marketing of petroleum products to providing services to other operators in the Energy industry.

    Requirements


    Responsabilitati:

    Primirea si verificarea comenzilor de carburant pentru clientii wholesale pentru a asigura conformitatea cu contractul a comenzilor respective

    Initializarea si urmarirea comenzilor de carburant din depozite prin intermediul aplicatiilor IT.

    Informarea clientilor despre modificarea parametrilor de livrare pentru comenzile transmise (reprogramari de comenzi, lipsa de stoc, etc).

    Furnizarea informatiilor la cererea clientului sau agentului de vanzari cu privire la procesarea comenzii (programarea livrarii, momentul livrarii, etc.).

    Centralizarea situatiilor lunare pentru clientii wholesale in tabele Excel.

    Comunicarea periodic pe e-mail a preturilor de referinta tuturor clientilor.

    Comunicarea promotiilor existente clientilor.

    Cerinte:

    Studii medii/superioare;

    Experienta in domeniul Customer Service reprezinta un avantaj;

    Cunostintele de operare PC Microsoft Office - nivel avansat;

    Buna abilitati de comunicare;

    Orientare catre nevoile clientilor;

    Capacitate de organizare si prioritizare;

    Disponibilitate pentru a efectua sarcini repetitive;

    Atentie la detalii.

    Responsibilities

    Responsabilitati:

    Primirea si verificarea comenzilor de carburant pentru clientii wholesale pentru a asigura conformitatea cu contractul a comenzilor respective

    Initializarea si urmarirea comenzilor de carburant din depozite prin intermediul aplicatiilor IT.

    Informarea clientilor despre modificarea parametrilor de livrare pentru comenzile transmise (reprogramari de comenzi, lipsa de stoc, etc).

    Furnizarea informatiilor la cererea clientului sau agentului de vanzari cu privire la procesarea comenzii (programarea livrarii, momentul livrarii, etc.).

    Centralizarea situatiilor lunare pentru clientii wholesale in tabele Excel.

    Comunicarea periodic pe e-mail a preturilor de referinta tuturor clientilor.

    Comunicarea promotiilor existente clientilor.

    Cerinte:

    Studii medii/superioare;

    Experienta in domeniul Customer Service reprezinta un avantaj;

    Cunostintele de operare PC Microsoft Office - nivel avansat;

    Buna abilitati de comunicare;

    Orientare catre nevoile clientilor;

    Capacitate de organizare si prioritizare;

    Disponibilitate pentru a efectua sarcini repetitive;

    Atentie la detalii.

    Other info

    Rompetrol is the main brand of KMG International Group, the overseas asset of KazMunayGas, National Oil&Gas company of Kazakhstan. With over 6.000 employees, KMG International Group is a competitive, sustainable, diversified and integrated oil and gas company with operations in 11 main markets throughout Europe and Central Asia. Registered in the Netherlands, with headquarters in Bucharest, the Group conducts most of its operations in Romania, mainly refining and downstream, extending the retail network in countries near abroad (Moldova, Bulgaria, Georgia) and having also trading activities in the Black Sea and Mediterranean Sea regions. We own three production units in Romania: Petromidia, the biggest local refinery and one of the most modern in South-Eastern Europe, Vega refinery with a history of over 110 years and the petrochemical division, sole producer of polymers in Romania. We gained success not only through brand consolidation at regional level, but also for more than 60 years of expertise in the international oil and gas industry. Apart from the main activities in trading and downstream, the company is also providing industrial services such as EPCM, drilling and well services. Rompetrol is a never-ending source of energy starting from the refining of crude oil and distribution of fuels in our distribution stations. These have been designed and furnished down to the last detail in order to create an experience which influences all the senses of our customers. They sustain the success of our brand, complying with values as quality at high standards and leading edge technology, both found in our Efix premium-grade fuels, our distribution points, completed by Fill&Go, a unique system of payment on the spot.

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