Travel Data Processing Agent with German / English (Back Office)

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Angajator: WNS Global Services
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 14.03.2020
    Remote work: On-site
    Scurta descriere a companiei

    WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


    WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
    We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

    Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

    We are most admired for our people, partnership approach, performance and domain expertise.

    Cerinte

    - Proficiency in German and English;
    - Customer Service Orientation;
    - Adherence to company values;
    - Proficiency in Microsoft Excel and Salesforce;
    - Nice to have experience for a leading hotel chain, travel background;
    - General knowledge of major countries, cities and hotel chains;
    - Excellent communication and interpersonal skills;
    - Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities;
    - Various problem solving approaches;
    - Ability to work independently and multitask with minimum supervision in a dynamic work environment;
    - Ability to meet deadlines, providing accurate and thorough results;
    - Strong attention to detail and accuracy;
    - Good time management and organization skills.

    Responsabilitati

    - Upload and update the flash sales on the website of our client, based on the contracts closed with various hotels and companies.
    - Uploading of sales will imply a combination of selecting various predefined fields and giving a deion of services provided, such as additional perks, etc.
    - Upload on the website a brief deion of negotiated services. This narrative will be visible to members throughout the flash sale.
    - Assist the customer support department in responding to queries from customers.
    - Respond the queries coming from hotels and suppliers (rate amends, closeout dates, up to date rooming lists).
    - Contacting different teams /CM's for additional details with regard to contracts with hotels, flash sales, etc.
    - Perform price-checking of offers to assess offer competitiveness based on request and prioritization.

    Alte informatii

    You will enjoy:
    - A great office, a friendly atmosphere and a multinational environment.
    - Teambuilding and Christmas party.
    - Bonuses for your results.
    - Wide range of development and training options (including soft skills and language courses).
    - Career path perspective and personal development plan.
    - Great work-life balance culture.
    - Free coffee and fruits to keep you energized but also medical coverage.
    - Bookster and Benefits Online for you to enjoy your hobbies.

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