Junior Technical Support Professional

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Angajator: IBM Client Innovation Center Central Eastern Europe (CEE)
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.11.2019
    Remote work: On-site
    Scurta descriere a companiei

    IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

    Cerinte

    Understanding IT solutions and networking
    Operating systems: Windows, Apache-Servers, Application
    Servers, Unix, Linux, Solaris,-Scripting: batch, sh ing,
    Understanding Oracle DB concepts and basic sql skills
    Programming: understanding Java, XML,
    Communication skills
    Analytical and problem solving skills
    Time management and prioritization skills are needed, as well as communication skills;
    Pro-activeness and willing to bring innovation forward
    Technical University studies - Technical profile - Computer Technology
    English: advanced
    German: is considered a plus

    Responsabilitati

    This role specializes in performing and enabling remote technical support under Service Level Agreements (SLAs) for the applications used by the financial division of a well-known German car manufacturer.

    Responsibilities:
    - Providing technical support resolution feedback to clients andor IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
    - Using technical and negotiation skills in collaboration with other support operationsorganizations to prioritize and ensure problem resolution;
    - Communicating action plans to the client or IBM representative, as appropriate;
    - Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;
    - Contributing to department attainment of organizational objectives and high client satisfaction;

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