Junior Technical Support Professional
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Angajator: | IBM Client Innovation Center Central Eastern Europe (CEE) |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 30.11.2019 |
Remote work: | On-site |
IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.
Cerinte
Understanding IT solutions and networking
Operating systems: Windows, Apache-Servers, Application
Servers, Unix, Linux, Solaris,-Scripting: batch, sh ing,
Understanding Oracle DB concepts and basic sql skills
Programming: understanding Java, XML,
Communication skills
Analytical and problem solving skills
Time management and prioritization skills are needed, as well as communication skills;
Pro-activeness and willing to bring innovation forward
Technical University studies - Technical profile - Computer Technology
English: advanced
German: is considered a plus
This role specializes in performing and enabling remote technical support under Service Level Agreements (SLAs) for the applications used by the financial division of a well-known German car manufacturer.
Responsibilities:
- Providing technical support resolution feedback to clients andor IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period;
- Using technical and negotiation skills in collaboration with other support operationsorganizations to prioritize and ensure problem resolution;
- Communicating action plans to the client or IBM representative, as appropriate;
- Recommending and implementing new features or improvements for existing technical support tools, procedures, and processes;
- Contributing to department attainment of organizational objectives and high client satisfaction;
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