Security Center Operations Advisor

Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Requirements & Experience

• Firewall Focused Candidates.
• 8-10 years of relevant experience or equivalent combination of education and work experience: undergraduate degree and 4-6 years of relevant experience, graduate degree and 2-4 years of relevant experience.
• 3+ years experience with Firewall technology such as CheckPoint, Cisco, Juniper, Palo Alto, Fortigate or SonicWALL.
• SANSGIAC Certifications (GCFW, GCIA, and GCIH) a significant plus.
• Must possess current certifications for enterprise level security platforms such as CCSA, CCSE, CCSP, JNCIA, JNCIE, GCFW.
• Intermediate level of Linux experience including system administration and CLI.
• Generally familiar with basic ingprogramming: Examples such as: PERL, BASH, MySQL.
• A proven ability to independently support and manage client Firewalls, Intrusion.
• Detection security devices, and other security related platforms.
• Dedication to client service and passion for learning and security.
• Intermediate level of networking expertise and understanding of advanced routing principles, networking fundamentals, and well known protocolsservices including GRE, BGP, and OSPF, ARPNAT, and command line interfaces.
• Well spoken and articulate containing an attention to detail with excellent writing abilities.
• Must be able to communicate technical details in a clear, understandable manner.
• Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues.
• Retaining ownership of escalated issues and work to resolution.
• Ability to read and interpret network diagrams.

Role Overview

A Security Center Operations Analyst works directly with global client base from Secureworks security operations center answering inbound phone calls and client emails. A Security Analyst prepares and implements changes on network security devices such as Firewalls, Intrusion Detection Systems, and other UnixLinux based platforms. This position provides intermediate to advanced level troubleshooting support to our customer base for devices managed and monitored by must possess attention to detail, excellent analytical and troubleshooting skills and great customer service abilities.

The Secureworks Security Operations Center is a technical team based you thrive in a group setting, enjoy facing new and exciting challenges, love solving customer problems, and have an inclination for all things technical, this might be the role for you.

Key Responsibilities

• Responsible for making intermediate device configuration changes and working with clients troubleshooting network and security related issues.
• Meet service level agreements related to device change processing.
• Remotely access and manage devices at various global customer locations from a security operations center.
• Work within a 7x24 shift-scheduled security operations environment.
• Responsible for answering inbound calls and emails from technical clients (Network AdministratorsApplication Owners), authenticate callers, create tickets for all work, and address a client request or issue.
• Handle escalations from first level technicians and provide basic mentoring to newer employees.
• Perform security audits on managed client devices.
• Discover unusedoverlapping rules, unusedduplicate objects, unsecure rulesservices in security policies and advice on corrective and optimization actions.
• Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management.

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.


Work Environment
Our Bucharest office is vital to Dell Secureworks. It serves as our core Security Centre of Excellence hub for EMEA. Dell Secureworks is 24x7x365 operations environment, and depending client and business needs you will be required to work a rotating shift

Here are more reasons to join our team!
Take a look at what we offer and feel free to reach out to us for more details!
• Development programs and cyber security trainings/ certifications – because we grow together
• Internal Career Progression Plan for top performers - we encourage you to follow internal opportunities
• Regular workshops – we are the largest community of cyber security experts and we enjoy sharing our best practices during our Communities of Practice and to our trainees
• Great location – multiple ways to get to work – subway, tram, even your own car – also your lunch just around the corner - you can find us at AFI Park 4-5 and Campus 6
• Work from home policy – your time matters
• Relaxation Area – because a good gaming break never hurt nobody
• Weekly professional massage sessions and even our own massage chairs
• Medical and Dental subscription – flexible package and you can include your family members
• Life Insurance
• Weekly fresh fruits – vitamins are important for your health
• Annual Performance Bonus
• Internal Employee Rewarding System/ Tool – we value working as a team and we recognize each other’s efforts
• Meal tickets


Why work with us?
Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.