Software Engineer Support with French
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Temenos is the World’s #1 Banking Software Company, providing financial institutions, of any size, anywhere in the world, the software to thrive in the digital banking age. We are an exciting place to work and our biggest asset is our talented workforce - what we create and achieve is a result of the aspirations and goals of the 7500+ employees that make up Temenos today, operating out of 67 offices worldwide
In Bucharest, Temenos has more than 300 staff members and it’s expanding its operations in Research and Development, Client Services, Software as a Services (SaaS), Sales and Marketing, SSC Finance, IT Infrastructure, Security and HR.
Right from the company’s outset, we realized that in order to break barriers and go beyond the industry ‘standard’, we needed both to retain what was key, but also to constantly challenge the status quo. Living by this principle, we saw an opportunity - to help our clients grow and define the future of financial services software rather than react to it. That’s why every year since, we have invested double the industry standard on Research & Development, taking us ahead to ensure we continue to innovate and inspire.
New ideas and new dreams give us the ability to go beyond our imagination. Loving what we do and being Inspire passionate about our work keeps us going even as circumstances change. The world is continuously growing and changing; adapting to what’s relevant while keeping pace with the future, moves us forward.
What we create and achieve is a result of the aspirations and goals of the 5000 unique individuals that make up Temenos today. Our people drive real change, and working together as a team is what got us to where we are today. We believe that challenges present opportunities for growth. Ideas become reality when you stay determined and are not afraid to take risks!
At Temenos we believe that our people make the difference.
Join our TEAM! Sema Park, Courtyard 1, Wing C, Ground Floor and Third Floor, Splaiul Independenței 319, București 060044, Romania +40 31 710 2264;
-Programming (Reasonable programming Knowledge in any of Programming languages like CC++JAVA )
-Communication and Interpersonal skills
-The business or technical workings of specific product areas.
-How to source out information from various collateral sources including helptext , user guides, knowledge base, portal.
-Knowledge of past issues for various clients in the current product thus improving the efficiency of problem resolution.
-Fluency in French (Read, Write and Speak)
What we Do?
The World's Number 1 Banking Software
Temenos AG (SIX: TEMN), headquartered in Geneva, is the world leader in banking software, partnering with banks and other financial institutions to transform their businesses and stay ahead of a changing marketplace. Over 3,000 firms across the globe, including 41 of the top 50 banks, rely on Temenos to process both the daily transactions and client interactions of more than 500 million banking customers. Temenos offers cloud-native, cloud-agnostic front office and core banking, payments, fund management and wealth management software products enabling banks to deliver consistent, frictionless customer journeys and gain operational excellence.
-Primary responsibility is in the area of PACS ticket resolutions.
-Understand the working of the specific module in which expertise needs to be built via training programs including on the job training, class room training and training material available on the knowledgebase.
-Understand the details provided in logged ticket. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem.
-When identified as a bug, complete the documentation including product analysis of defect clearly indicating reason and resolution of the defect. Provide any additional information as required for the Development team to fix and test the problem effectively.
-In case of non-defects, close the ticket with sufficient information for the client to be able to understand and appreciate the answer with full satisfaction.
-Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, modules and Upgrade.
Temenos takes personal data protection very seriously. We use appropriate technical and organizational measures to protect any personal data that you provide us as a candidate.