Software Engineer Support with French

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

Essential Skills:

Analytical

-Programming (Reasonable programming Knowledge in any of Programming languages like CC++JAVA )
-Communication and Interpersonal skills

Knowledge:

-The business or technical workings of specific product areas.
-How to source out information from various collateral sources including helptext , user guides, knowledge base, portal.
-Knowledge of past issues for various clients in the current product thus improving the efficiency of problem resolution.
-Fluency in French (Read, Write and Speak)

What we Do?


The World's Number 1 Banking Software


Temenos AG (SIX: TEMN), headquartered in Geneva, is the world leader in banking software, partnering with banks and other financial institutions to transform their businesses and stay ahead of a changing marketplace. Over 3,000 firms across the globe, including 41 of the top 50 banks, rely on Temenos to process both the daily transactions and client interactions of more than 500 million banking customers. Temenos offers cloud-native, cloud-agnostic front office and core banking, payments, fund management and wealth management software products enabling banks to deliver consistent, frictionless customer journeys and gain operational excellence.


Job Deion:

-Primary responsibility is in the area of PACS ticket resolutions.
-Understand the working of the specific module in which expertise needs to be built via training programs including on the job training, class room training and training material available on the knowledgebase.
-Understand the details provided in logged ticket. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem.
-When identified as a bug, complete the documentation including product analysis of defect clearly indicating reason and resolution of the defect. Provide any additional information as required for the Development team to fix and test the problem effectively.
-In case of non-defects, close the ticket with sufficient information for the client to be able to understand and appreciate the answer with full satisfaction.
-Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, modules and Upgrade.

Temenos takes personal data protection very seriously. We use appropriate technical and organizational measures to protect any personal data that you provide us as a candidate.
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