Order Management Analyst with English

Qualifications

• English fluently spoken;
• Previous Order Management experience;
• Excellent written and oral communication skills;
• Excellent customer service skills and ethics;
• Excellent phone handling and problem solving skills;
• Attention to detail;
• PC proficiency: Word, Excel & SAP proficient;
• Basic knowledge of Export Procedures - preferred;
• Ability to juggle multiple enquiries/queries;
• Ability to function in team environment.

• Requires a complete and thorough understanding of the order management process and department procedures;
• Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
• Ensure customer issues via telephone/fax/email are dealt with promptly and within a minimum timeframe;
• Provide customers with information related to price and availability, order status, products etc;
• Enter orders and quotations into SAP;
• Process customer returns via SAP;
• Raise requests for creating and updating SAP data (customer master data, material master data, etc.)
• Manage the open orders by extracting and analyzing SAP reports;
• Communicate with other departments i.e. Finance and Purchasing to ensure that customers' needs and claims are being dealt with promptly;
• Provide training and support to team members.