Customer Operations Platform Representative (1 year contract)

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Employer: PTC
  • Customer Support - Client Service
  • Job type: temporary
    Job level: 0 - 1 years of experience
  • Updated at: 24.09.2019
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.


    General understanding of billing and credit card payment processing
    Data analysis experience
    Microsoft Office and Microsoft Excel (including Pivot Tables and VLOOKUP)
    General understanding of web applications and user account management
    Priority Setting, Problem Solving and attention to detail.


    Customer invoicing and payment processing in Zuora Billing Platform:
     - Generate sales invoicing
     - Generate sales payment runs
     - Manage payment delinquency suspensions, payment re-processing, and cancellations
     - Process Write-offs of unresolved, delinquent invoices.
    Assist with configuration athee management of business systems (Zuora)
    Handle customer request related to invoicing and payment
    Processing Customer order as required
    Conduct timely and efficient communications with sales, technical support, finance and other departments as necessary
    Configure and run ongoing and adhoc reports from business systems and conduct metrics analyses
    Assist with systems testing and various projects as needed
    Assist with systems and process training
    Check Customer VAT and US tax exemption certificate checks for orders.

    Other info

    Preferred qualifications:

    Experience using SFDC
    Interpersonal, oral and written communication skills
    Time management skills
    Attention to detail.