IT Operations Lead

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Angajator: Systematic
  • Internet - eCommerce
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: Manager
  • Actualizat la: 25.11.2019

    Systematic is an international software supplier and systems integrator of mission critical systems with core competences within complex management information systems, integration of different IT-systems, structured data exchange, and project management. Our main domains lie within the realms of Healthcare and Defence. Our solutions provide a framework that assists our customers to make correct decisions. We provide simple solutions to complex problems in order to help to simplify the critical decision-making process. Our headquarters are located in Aarhus, and we also have offices situated in Copenhagen, UK, US, Finland and Romania. The company employs approximately 1000 people.

    The project
    Systematic IT (ITM) is responsible for delivering secure IT services for the business in an effective and cost-efficient manner. These services support our engineers working to deliver products and services to the customer and also our internal shared functions, such as Finance, Legal and People and Culture.

    This team is an essential part in being able to deliver those services, keeping compliant, managing service lifecycle and providing support to maintain service availability.

    The role
    Is to be the key-player in building and leading a new IT operations team in Bucharest. The team will be 3 people in total focussing on the operation and maintenance of Systematics IT services:
    Ownership of the tools and processes for event management and major incident management.
    Implementation and ownership the maintenance plan/schedule.
    Implementation of standard operating procedures
    2nd line support

    The role will require close collaboration with colleagues in Bucharest and Denmark.
    In this role you will spearhead the build-up of a new IT Operations team in Bucharest with a focus on:
    Event Management
    2nd level end-user support
    Operational and maintenance activities
    Furthermore, having a Team Lead role for all IT employees in Bucharest providing local guidance and support for our employees.
    The first task will be to participate in hiring 2 persons for the team.

    Subsequently to:
    Take over event management and well as 2nd level support responsibilities
    Detect and react on alerts from the IT services and infrastructure
    Improve and maintain monitoring solutions (Microsoft Operations Manager and Prometheus)
    Monitor and manage 2nd level ticket queues

    Implement maintenance schedule for our IT services and solutions
    It is very important to be motivated by the prospect of building and improving a new team and function. As senior, we want the candidate to act as “playing coach”, being the driving force of the new team, warrant for progress and team motivator and spokesperson.

    The candidate is expected to have formal IT qualifications and a minimum of 5 years practical experience.
    Team Lead potential
    General IT infrastructure skills (Swiss Army knife)
    IT processes (ITIL)
    NOTE: we do not expect a single candidate to have knowledge in all the areas below, but we want to make the search as broad as possible:
    Server environments (Windows, Linux, VMware, Hyper-V)
    Basic Cisco Network
    Microsoft M365/Office 365
    Client management (MS Configuration manager)
    Exchange / SharePoint
    Database MS-SQL
    Basic application operations (Atlassian products)
    Commvault backup

    The person will be working with the following process Areas:
    Event Management
    2nd level Incident Management
    Service Requests
    Daily Operations
    Capacity Management
    Availability Management

    The candidate could have little leadership experience or could be someone for whom team lead is the logical next step. We are looking for a "player coach".
    We need someone who still wants to be hands on and is very much into technology.

    Important personal traits:
    Takes initiative and responsibility
    Good at maintaining overview when under pressure
    Analytical/fact based
    Open and honest

    Above that we offer you
    A challenging position, room for own initiative and personal growth – we are focused on employee development and we offer support and guide you on your path, assist you and make sure you reach and even overcome your potential.
    Flexible benefit program (you can mix you benefits choosing from different kind of Services on a very dynamic platform)
    Private medical insurance
    Project specific training
    Flexible working-hours
    Please note trips to DK are expected, once a quarter.