Resource Planning Intern (1 year contract)
PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.Requirements
Your Skills and Knowledge:
o Fluent English speaker;
o Proficient in MS Office, especially Excel
o Excellent customer service and problem solving skills and a drive for results.
o Maximize resources Utilization profitability;
o Managing staffing strategy;
o Define Subcontractors Strategy and validate Subcontractors contracts;
o Support PDM on people elevation;
o Evaluates skills versus resources need;
o Initiate drive escalation process; provide options and recommendations;
o Ongoing Resource support timecard submission, information on assignments;
o Keeps PMs CSMs TRN managers informed on the status of all open RR (Weekly call or email);
o Collaborates with Consultants, PMs, CSMs, Training ManagersCoordinators, PDMs, Market Leads, ISU Leads, TS and Presales teams.
o PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action-oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the companys success
o Provides administrative support to Project and Program Managers in delivering PTC Customer Success projects across different segments and solutions;
o The Resource planner is a trusted go-to person;
o Provide to the Field the Right Skills, at the Right Time, at the Right Cost, and ensure high Utilization of the Delivery Group through smart capacity planning has a direct impact on the company profitability, growth, flexibility and plenty others.