Customer Support Agent with Russian-night shift

Dek-Co (UK) Ltd. Sucursala Bucuresti is operating since 2017 in Romania, as the local Branch of the payment institution Dek-Co (UK) Ltd. established in 2009 in United Kingdom.
We offer payment services worldwide for both companies and individuals and we are constantly expanding both internationally and locally.
Our expansion is facilitated and possible due to our advantages such as: financial stability, innovative technology, modern office spaces and a diverse, motivated and always friendly team of colleagues.
We are currently looking for new colleagues to actively participate in the further development of the services offered to our clients and partnerships that allow us to be a sustainable Fintech in the long term.

-Education - Bachelors Degree is preferred
-Fluent in Russian (advanced level)
-Excellent verbal and written communication skills, customer service skills, and positive phone manner
-Attention to details
-Ability to solve urgent matters and work under pressure
-Enjoy troubleshooting and seeking answers to difficult problems
-Previous experience in a call centre transaction or customer service process would be an advantage

-Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails
-Advising customers on the correct solution for their requirements
- Validate entitlement, assisting customers with unit diagnosis and troubleshooting
-Entering data and providing information with high degree of integrity
-Take complete ownership of all customers issues until resolution and ensure timely follow up on all commitments
-Advising customers on the correct solution for their requirements
-Supporting the company in a complete understanding of our client issues technical services; command thorough knowledge of all company products and services and departmental procedures
- The program is Monday-Sunday shifts (also includes night shifts)