Customer Support Agent with Spanish-night shift

Dek-Co (UK) Ltd. Sucursala Bucuresti is operating since 2017 in Romania, as the local Branch of the payment institution Dek-Co (UK) Ltd. established in 2009 in United Kingdom.
We offer payment services worldwide for both companies and individuals and we are constantly expanding both internationally and locally.
Our expansion is facilitated and possible due to our advantages such as: financial stability, innovative technology, modern office spaces and a diverse, motivated and always friendly team of colleagues.
We are currently looking for new colleagues to actively participate in the further development of the services offered to our clients and partnerships that allow us to be a sustainable Fintech in the long term.

We seek open-minded, professional and friendly individuals to provide our clients with an amazing customer experience. Do you think you have what it takes to shine with us?
Our Customer Support Team must deliver fast, high quality and conversational support to clients from all over the world. As a Customer Support Agent you will be responsible for handling customer queries about the products and services the company offers. Regular company updates and information will be provided by your supervisor, but it will be your responsibility to ensure your knowledge is always up to date.
Our Customer Support Agents need to be dynamic problem solvers. Being able to interpret and resolve complaints in a professional and timely manner is critical for this position. If you think you're a 'people whisperer' then we definitely want to talk to you!

Our Customer Support Team must deliver fast, high quality and conversational support to clients from all over the world. As a Customer Support Agent you will be responsible for handling customer queries about the products and services the company offers. Regular company updates and information will be provided by your supervisor, but it will be your responsibility to ensure your knowledge is always up to date.

• Able to troubleshoot, interpret information and find solutions to difficult problems;
• Excellent verbal and written communication skills;
• Able to operate in a high pressured environment;
• Fluent in any or all of the following languages; English, Spanish, Russian;
• Previous experience in a customer support field would be a significant advantage

Benefits:

• A dynamic and social environment;
• Attractive salary package and bonuses;
• Flexible Work Schedule;
• Private medical insurance;
• Free chocolate and coffee;
• Bookster pass;
• Great office view and location;