Senior Know Your Customer Analysts, Krakow

Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in dozens of countries and hundreds of cities around the world - at the push of a button.

What you will need



Previous experience in Anti-Money Laundering Know Your Customer Analysis (AMLKYC)
Strong verbal and written English skills
Ability to work effectively with a broad range of stakeholders and an ability to work with others to meet project goals and role requirements
Experience in handling documentation
Analytical mindset with the ability to understand, assess and improve complex processes
Decision-making and problem-solving skills
Attention to detail and the ability to spot missing data from a mile away

What you will do



Deliver end to end Customer Due Diligence (CDD) Know Your Customer (KYC) activities relating to Partners identity and payment details
Act as KYC subject matter expert (SME)
Complete enhanced due diligence for cases identified by internal processes
Ensure that KYC agents take high-quality decisions based on internal work instructions
Handle sensitive review cases on Partners documentation and information through internal and external sources
Resolve complex issues with Partners processing in collaboration with internal stakeholders and internal and external sources
Interpret Partners information relating to Partners identity, payment details, and other relevant information in order to complete KYC review
Manage remediation process in collaboration with internal stakeholders, provide necessary insights and monitor progress
Execute KYC related projects, develop and deliver processes and tools improvement initiatives
Resolve escalations from KYC Team