Quality Management Specialist
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Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.Cerinte
Good communications skills;
Keen attention to details;
Demonstrated interpersonal and coaching skills;
Minimum of 3 years of Quality Assurance and coaching experience;
Ability to implement new concepts.
Perform quality checks on all sales activities;
Monitoring sales agents daily activities (calls, visits, emails, tasks, etc.)
Provide feedback to the sales agents and sales leads regarding the situations heshe discovers;
Feedback towards the team concerning the results from the quality management activity - informing emails, clarifying processes and procedures, training sessions, follow-up to make sure it is understood and performed correctly;
Creates quality reports.
Provide specific training to newcomers and existing agents;
Ensure the new joiners have everything they need in order to perform their activity (e.g. user accounts, knowledge with the internal processes, etc.);
Coach and provide feedback for new joiners after starting performing the daily activities and for the existing agents;
Create and hold workshops share best practices sessions, soft skills training.