Customer Interaction Trainee - temporary 12 months

Angajator: ING Romania
  • Banci
  • Internship
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
  • Actualizat la: 15.09.2019
    Scurta descriere a companiei

    ING is the largest online bank in Europe and a front-runner in the transformation of banking. ING is present in Romania through 2 entities: ING BANK and ING TECH.  

    Our story in Romania started in 1994. Here we pioneered the local banking industry, bringing new products and services for local companies. In 2004, ING extended services to individual clients, with an innovative banking model: ING Self’Bank.
    Today, ING Bank Romania has more than 1.100.000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Sharing the purpose of empowering people to stay a step ahead in life and in business, ING decided to open in Bucharest a global hub for technology & innovation in 2015, developing IT solutions in areas such as Core Banking, Global Retail Solutions, Data Management, Financial Markets and Wholesale Banking for ING Group, including ING Bank Romania.
    By using the latest methodologies in software development, our fast growing team gathers more than 600 tech enthusiasts who work for international projects that go beyond traditional banking.

    There has never been a more interesting time to work at ING.

    Why join us? Here’s a snapshot of our perks:
    • People development • Work from home • Wellbeing programs • Global opportunities • Flexible work schedule • Staff discounts • Agile way of working • Awesome culture • Future-oriented banking.


    Passion for delivery and customer satisfaction with an enthusiastic, “get-it-done” attitude and ability to see the big picture
    Ability to communicate ideas clearly and concisely: strong, clear communicator across departments
    English (writing, speaking) advanced
    Well, if you’re a future or fresh graduate of Cybernetics, Computer Science with basic skills of SQL and a real passion for numbers, then you’re the one we’re looking for.
    So, wait no more and begin your journey with ING by applying here until the 30 of June.
    May the Data be with you!


    We are looking for a Young Padawan to join our growing Customer Interaction Tribe!
    You bring your passion for numbers and we support you to turn it into top searched skills combined with developing a customer oriented vision in a digital bank.
    Our proposal is a 1 year traineeship to explore our tribe and learn as much as you can by practical training on the job. You’ll have the chance to discover banking from the most trustworthy perspectives – analytics and communication.
    Nevertheless, in our team, sky is the limit, so step up to our challenge!
    Interested about your future journey and day to day activity?
    Analytical Center of Expertize is the place where data is turned into stories and insights. Business departments need to know relevant information about customers’ behavior and how ING can respond to their needs quickly and better. That is why BI has a major role in reaching our goals and growing our company in a smarter and faster way.
    Customer Development and Personalization Engine Squads takes one step forward after finding out what our customers need and builds communication capabilities to enable Omni channel communication strategy. They design and implement targeted campaigns to communicate with clients about the way ING could support them in achieving their financial goals. It takes a lot of planning, technical skills and analysis for successful campaigns. Therefore, their activity is essential in generating business and developing our clients’ portfolio.