FastTrack Engineer (ENGLISH and/or GERMAN)
It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.
Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.
In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.
If shaping a better, more exciting future is what motivates you, you’ll be in good company.
Find out more and apply.
This position is a contingent staff position and employed by an external agency in service for Microsoft.
Do you want to play a critical role in helping our customers customer realize value with Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S))?
Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading…
We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals with the goal of driving use of Microsoft 365 into a customer’s business and enabling them to realize business value. We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer satisfaction.
If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.
The FastTrack Engineers are responsible for the technical aspects of onboarding customers and partners which includes providing proactive guidance and remediation assistance.
The onboarding engineer will have to engage customers that purchased Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S)), assess their environment, network, software to identify the actions needed for a smooth and quick cloud onboarding, migrate to Windows 10/Offiice Pro Plus, to provide proactive guidance and remediation assistance.
Execute, manage and lead a set of M365 customers and partners through the onboarding or upgrade/migrate technical process.
Maintain strong working knowledge of the services, take ownership for service improvement.
Manage customer and partner onboarding/upgrade programs within expected timeframes while continually driving increased effectiveness and thus reducing costs.
Share knowledge with others through solution documents, contribute to social media, engage in technical communities.
Identify and drive technical improvements to the services or processes that will materially improve the quality of the services provided.
Required experience :
4-5 years of Customer Support and / or Consulting Services experience.
Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft 365 solution.
Excellent customer service skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
Fluency in English
Knowledge of enabling and configuring Office 365 services
Preffered hands-on experience deploying, configuring and administering Windows 10 devices ideally in large organizations of more than 1,000 managed devices/users
Preffered hands-on experience managing System Center Configuration Manager ideally in large organizations of more than 1,000 managed devices/users
Knowledge of Active Directory, AADP, ADFS, Microsoft Intune.
Bachelor’s or Master’s degree in Computer Science/Engineering or equivalent work experience
Useful Background For This Role:
Knowledge of deploying, configuring and administering features of Azure AD and Azure AD Premium
French/German language skills is a plus
Technical understanding of the following services/infrastructures:
Certificate Authority providers/Public Key Infrastructures
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.