Service Desk Agent L2 with German

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Vezi toate job-urile Service Desk Agent L2 with German active pe Hipo.ro

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Angajator: Prohuman
Domeniu:
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.11.2019
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Has at least 2 years of hands-on experience in an IT Helpdesk team;
    Has resolved incidents while supporting an enterprise environment that included:
    Advanced operating systems knowledge;
    Advanced Microsoft Office Suite knowledge (O365);
    Advanced networking skills (LAN, WAN, TCP/IP etc);
    Advanced Active Directory knowledge;
    Advanced CRM knowledge.
    Flexibility
    Team work

    Responsabilitati

    Serve as 2nd level support by providing resolution or dispatching accordingly where applicable when receiving incidents and service request, which could not be solved at first contact;
    Perform remote troubleshooting through thorough analysis and relevant questions;
    Identify and suggest possible improvements on procedures;
    Provide technical guidance to L1 agents;
    Provide telephony, chat and ticketing support based on business requirements & workload (peaks);
    Contribute to knowledge management process by documenting newly elaborated solutions in order to make applicable the knowledge for the first level support;

    Alte informatii

    APT Resources is recruiting for one of our clients, a telecommunication company, for the role of Service Desk Agent Level 2 with German

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