Service Desk Agent L1 with German

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Ability to diagnose and resolve basic technical issues;
Excellent communication skills;
CRM
Billing Systems
Active Directory knowledge
Has used an IT Service Management tool (BMC Remedy or similar);

Serve as first point of contact for customers over all agreed channels with their respective OpCos and provide resolution or dispatch accordingly where applicable (incidents and service request);
Perform remote troubleshooting through thorough analysis and relevant questions;
Identify the issue using the details received from the end-user and provide resolution according to the work instructions;
Record actions taken and resolution provided in the relevant ticketing system;
Ensure fulfilment of the agreed Service Level Agreements/Key Performance Indicators;
Resolved incidents, service requests and queries;

APT Resources is recruting for one of our clients, a telecommunication company, for a role of Service Desk Agent Level 1 with German.