Support Engineer (Azure SQL Database) with French

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Employer: Microsoft
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.11.2019
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more about Jobs at Microsoft Romania and apply.

    Requirements

    This position is a contingent staff position and employed by an external agency in service for Microsoft. 



    Are you interested in the cloud business? Do you want to take Microsoft customers on the journey to success as they transition to cloud platforms and services?
    In Support Engineering we're about helping customers realize their potential, from gamers to governments, mums to mega-corporations, we serve just about every kind of customer all over the globe. We are a community of engineers who have effective relationships with many amazing customers. In this role you will be curious and intuitive in your approach, with a passion for customer service. The role requires empathy, a passion for learning, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best. The role provides great scope for career development opportunities within Microsoft.
    These roles provide technical support to enterprise customers, partners, internal staff and/or others on critical issues experienced with Microsoft technologies. A Support Engineer is responsible for providing quality support for our products with a high degree of customer happiness; providing responsive and reliable technical solutions and information to Microsoft customers.

    Good Communication Skills - spoken and written English and French (including technical writing), any of  German, Italian or Russian is a plus.
    Excellent customer service skills and customer focused attitude
    Three or more years’ in-depth systems deployment, admin or technical support, software support or IT Consulting
    Effective learning skills and the ability to learn on the go
    Strong problem-solving skills, includes troubleshooting, problem analysis and resolution, good judgment/decision making ability.
    Genuine passion for technology and desire and aptitude to increase technical skill level required.
    Recent work experience in a customer facing support role
    Excellent written and oral communication skills
    Cultural sensitivity
    Experience of building relationships with customers
    Ability to build the trust of a community
    Self-motivation and an ability to use initiative
    Flexibility and ability to adapt to ambiguous and changing situations

    We have Support Engineer roles in Azure DB.

    Therefore, we are interested in people with skillsets in any of the below, we do not expect you to have everything, just the relevant skills for the team you are interested in:

    Experience with Microsoft SQL Server either on-premises or Azure DB.
    Experience with MySQL / PostgreSQL
    Experience with Relational Database management systems and concepts
    Knowledge of Microsoft SQL Server 2012 / 2014 /SQL 2016 at dev level (SQL language, Stored Procedures, etc.)
    Experience with Hadoop or another Big Data/Analytics technology
    Azure Core Platform (Compute/IaaS VM, azure Storage, Azure Networking)
    Linux

    Responsibilities

    Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products.

    As a member of a team, pursue technical problems, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service.

    Responsible for managing the relationship with these customers and thoroughly documenting their cases.

    Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

    Consistently share best practices. Write technical articles and blogs for guiding other team members and customers.

    What to expect?

    Work is office-based, but occasionally there is the need to travel to attend meetings.
    Collaborating with colleagues across teams, time zones and technologies, working closely with brilliant Support engineers, product groups and progressive customers.
    We work with a diverse range of customers; from small dev shops and independent software vendors (ISVs) to blue chip organisations.
    Resolving customer technical problems
    Opportunity for personal growth
    This position may require you to work a rotational on-call and shift schedule

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 


    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.