Entry-Level Customer Support Specialist (Economics Background)

Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.

Proficient written and verbal communication skills in English
Ability to deal with potentially confrontational situations with patience and tact
Excellent research and problem solving skills
Organized, detail-oriented and refined time management skills
Ability to work independently and in a small team environment
Detail oriented and ability to meet deadlines
Proficient in Email and Excel
Experience with Oracle applications desirable, but not required

Handling employee inquiries related to their Corporate Card (i.e. application processing/status, terminations, general questions, limit review, credit balance refunds, etc)
Collaboration with Oracle departments and card supplier to resolve issues which can be complex in nature
Debt collection and minimizing risk
Performing account reconciliations
Report generation and analysis
Investigation and compliance work
Handling projects independently or as part of a team
Provide backup coverage for other regions/countries when needed