Global Service Owner – Applications
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At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment â€“ people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience â€“ at Bosch Service Solutions youâ€™ll find the right job with passionate and dedicated colleagues.
Make it hapen. Apply now at email@example.com.
Qualifications Bachelor's degree in related field, or equivalent work experience; Several years of experience in IT service management, software engineering and/or solutions development or other related area; Several years of professional experiences in project management and leadership; Broad knowledge of applications in the contact centre environment; Consulting capabilities to transform IT requirements into actionable measures; Service specific technical knowledge, communication, coordination and organizational skills; Deep understanding of risk evaluation and impact in IT environments for change activities; Profound experiences in leading people (virtual/local); Exceptional analytical capabilities, communication skills and intercultural competence. Additional InformationnullResponsibilities
- Global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management-, Social Media, optical character recognition services and more);
- To give direction and motivate support teams (VGT - virtual global teams) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications;
- Monitor application service costs and plan budget and measure availability and performance;
- Develop and optimize standards and procedures; define the technology and service roadmap;
- Represent the service from a technical perspective to connected Service Owner (e.g. raise awareness about new features and functionalities);
- Identify and evaluate service risks and participate in mitigation and control activities;
- Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles;
- Ensure compliance with quality and process standards (e.g. legal);
- Coordinate the identification, assessment and communication of operational risks and report on change activities;
- Post implementation reviews, especially in the case of failed or partially failed implementations.