Global Service Owner – Applications

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Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 04.09.2019
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    Qualifications Bachelor's degree in related field, or equivalent work experience; Several years of experience in IT service management, software engineering and/or solutions development or other related area; Several years of professional experiences in project management and leadership; Broad knowledge of applications in the contact centre environment; Consulting capabilities to transform IT requirements into actionable measures; Service specific technical knowledge, communication, coordination and organizational skills; Deep understanding of risk evaluation and impact in IT environments for change activities; Profound experiences in leading people (virtual/local); Exceptional analytical capabilities, communication skills and intercultural competence. Additional Informationnull

    Responsibilities

    Job Description

    • Global responsibility of Bosch Service Solutions established Applications (Ticketing-, E-Mail response management-, Social Media, optical character recognition services and more);
    • To give direction and motivate support teams (VGT - virtual global teams) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of these applications;
    • Monitor application service costs and plan budget and measure availability and performance;
    • Develop and optimize standards and procedures; define the technology and service roadmap;
    • Represent the service from a technical perspective to connected Service Owner (e.g. raise awareness about new features and functionalities);
    • Identify and evaluate service risks and participate in mitigation and control activities;
    • Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles;
    • Ensure compliance with quality and process standards (e.g. legal);
    • Coordinate the identification, assessment and communication of operational risks and report on change activities;
    • Post implementation reviews, especially in the case of failed or partially failed implementations.