Support Analyst - Junior Business Analyst

Employer: Societe Generale European Business Services (SG EBS)
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 21.08.2019

    Your mission:

    Within the Société Générale Group, you will join the Business Solution Center (BSC), which is a shared services center and is part of the Société Générale Group's Resources and Innovation Department (RESG).

    As an editor and solution provider, the Business Solution Center includes also the big group projects and the transformation of the IT sector.

    Your Role in a Nutshell:

    • Provide L2 Techincal Support to internal clients by opening, monitoring and closing of tickets for each request received;
    • Provides feedback to the client on the opening and closure of the request;
    • Transfers cases to L3 if unable to solve incoming issues;
    • As a Junior BA you will be responsible of conceiving the container and the functional content of a computer solution for the internal applications.

    A little about you:

    • Fluent in English and French;
    • Experience in Agile methodology, working with Jira would be a plus;
    • MS Office knowledge: Excel (vlookup, pivot), Office, PowerPoint - advanced level;
    • Positive attitude and a cooperative person;
    • Very good communication skills both written and oral;
    • Work experience in support functions;
    • Very good attention to details.

    We also value :

    • Basic SQL knowledge is a plus;
    • Knowledge of Java Script or desire to learn this technologie;
    • The ability to create and maintain good relationship with users and very good team spirit.

    Besides a career what else we offer:

    • Competitive remuneration based on qualifications and seniority;
    • Yearly bonus per company policy;
    • Discounts for retailers;
    • Medical services and life insurance; private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs;
    • Work from Home 1 day/week.