Support Analyst with French

Your mission: Within the Société Générale Group, you will join the Business Solution Center (BSC), which is a shared services center and is part of the Société Générale Group's Resources and Innovation Department.

Your Role in a Nutshell:

• Managing the requests received via mail, telephone or by Intranet portal from users regarding the managed applications;
• Offering feedback to the client, especially in the most important steps of the processes, providing, also a processing dead-line if necessary;
• Participating in the follow-up production committees ;
• Escalating the new users’ business needs to the MOA (business analyst);
• Keeping up to date the documentation, the distribution lists and the application contacts;
• Providing support for the new joiners in the team;
• Taking part and supervise in enabling activities and periodic review of the rights with the extended team from the service center based in Bangalore.

• At least 2 years experience in a functional support activity;
• Advanced level of both French and English- speaking and writing;
• Experience in working and understanding capacity for the different culture interlocutors;
• Interaction with the Level 2 teams, functional and technical;
• Autonomy; team spirit, structured thinking, analytical abilities.

• Desire to participate actively in the continuous improvement of the procedures;
• Very good team spirit;
• Ticketing tools experience may be a plus;
• Regulatory or financial applications knowledge may be a plus;
• The ability to create and maintain good relationship with users.
• Responsible and committed in fulfilling the objectives;
• Open-mind and motivated to learn new technologies.

• Competitive remuneration based on qualifications and seniority;
• Yearly bonus per company policy;
• Discounts for retailers;
• Medical services and life insurance;
• A modern working environment: open, informal, fun atmosphere;
• Continuous training and development programs;
• Work from Home 1 day/week.