Technical dispatcher

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Employer: Bosch Service Solutions SRL
Domain:
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 04.09.2019
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now at timisoara.recruitment@ro.bosch.com.

    Requirements

    Qualifications- English level B2 or above, German or/and French would be a plus;- Knowledge in MS Office;- Working with ticketing system is a plus;- Organized person;- Responsible person;- Good communication skills;- Customer oriented;- Proactive;- Team spirit;- Flexibility;- Multitasking person. Additional InformationFlexible benefits and services, medical services, employee discounts, various sports and health opportunities.

    Responsibilities

    Job Description

    - Ticket creation based on e-mails and dispatch in CRM based on competence matrix;
    - Assign tickets to the correct persons/departments according to team competence;
    - Provide constant feedback on CRM performance and escalate any improvement idea to TLs/ OPMx /
    Customer;
    - Follow-up e-mail dispatch for the already created cases;
    - Reassign tickets for follow-up in case of absences (trainings, medical leaves, holidays, company leave);
    - Assign to do list for Sunday shifts on Friday
    - Dispatch tickets for follow-up;
    - Priority dispatch for ticket creation/follow-up dispatch according to internal rules of prioritization;
    - Reply to out of scope e-mails;
    - Request minimum information in order to properly raise the ticket.