Technical dispatcher

This job is no longer active!

View all jobs Bosch Timisoara active


View all jobs Technical dispatcher active on Hipo.ro

View all jobs IT Software active on Hipo.ro


Employer: Bosch Timisoara
Domain:
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • Updated at: 04.09.2019
    Remote work: On-site
    Short company description

    At Bosch Service Solutions we are looking for dedicated and dynamic people who are ready to face daily challenging tasks in an international and innovative environment – people who can identify opportunities and make the most of them. No matter if you start as an intern, a graduate or a professional with years of experience – at Bosch Service Solutions you’ll find the right job with passionate and dedicated colleagues.

    Make it hapen. Apply now.

    Requirements

    Qualifications- English level B2 or above, German or/and French would be a plus;- Knowledge in MS Office;- Working with ticketing system is a plus;- Organized person;- Responsible person;- Good communication skills;- Customer oriented;- Proactive;- Team spirit;- Flexibility;- Multitasking person. Additional InformationFlexible benefits and services, medical services, employee discounts, various sports and health opportunities.

    Responsibilities

    Job Description

    - Ticket creation based on e-mails and dispatch in CRM based on competence matrix;
    - Assign tickets to the correct persons/departments according to team competence;
    - Provide constant feedback on CRM performance and escalate any improvement idea to TLs/ OPMx /
    Customer;
    - Follow-up e-mail dispatch for the already created cases;
    - Reassign tickets for follow-up in case of absences (trainings, medical leaves, holidays, company leave);
    - Assign to do list for Sunday shifts on Friday
    - Dispatch tickets for follow-up;
    - Priority dispatch for ticket creation/follow-up dispatch according to internal rules of prioritization;
    - Reply to out of scope e-mails;
    - Request minimum information in order to properly raise the ticket.

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Hybrid

    Timisoara,

    Aplica fara CV
    Remote

    Vezi job-uri similare (69)