Customer Operations Analyst (Back-office)

Angajator: Adecco Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 26.08.2019
    Scurta descriere a companiei

    Credem in tine!

    Construirea unei cariere durabile este un proces continuu in care ai nevoie de motivatie, un plan de actiune, flexibilitate si disciplina. Succesul inseamna cunoasterea calitatilor personale si increderea in acestea. Descopera Adecco si vino sa desenam calea in cariera impreuna.

    Cine este Adecco?

    Adecco Romania este parte a The Adecco Group, lider local si mondial in furnizarea de servicii de resurse umane. Cu peste 33.000 de angajati full time si aproximativ 5.100 de sucursale, Adecco este prezent in peste 60 de tari si teritorii. În Romania, compania gestionează peste 8.000 de persoane plasate, are o baza de date cu peste 500.000 de candidaţi şi deserveste zilnic peste 600 de clienţi, toate acestea prin intermediul colegilor din cele 15 sucursale raspandite in intreaga tara.

    Misiunea noastra este sa oferim oamenilor oportunități de angajare în orice etapă a carierei profesionale, iar companiilor, talentele de care au nevoie. Consultantii nostri sunt entuziasti si pasionati, sunt profesionisti specializati in domenii si industrii multiple, au experienta si capacitatea de a-ti intelege dorintele si planurile de cariera si de a gasi job-ul potrivit pentru tine.

    Noi si voi, suntem Adecco.

    Daca nu ai gasit un rol potrivit experientei tale, dar vrei sa fii la curent cu job-urile din piata, viziteaza website-ul www.adecco.ro, sectiunea RESURSE, unde iti poti inregistra CV-ul în baza de date Adecco. Ai vrea ca totul sa fie mai rapid si mai simplu de atat? Atunci descărca aplicația Adecco Jobs valabilă în AppStore și GooglePlay si fii la curent cu noile job-uri.
    Toate datele și CV-urile sunt tratate cu confidențialitate si vor fi luate în considerare în proiectele ce corespund experienței tale profesionale.

    Adecco se angajeaza sa va protejeze si sa va respecte dreptul la intimitate si la protectia datelor dvs. cu caracter personal. Detalii despre prelucrarea datelor dvs. de catre Adecco puteti gasi pe www.adecco.ro.

    Cerinte

    - Preferably 1-3 year of experience in customer support services/sales operations/supply chain/finance;
    - Higher education, preferably economics/commercial/technical studies;
    - Communication abilities in accordance to general business communication standards used in customer support work (verbal and written);
    - English skills – advanced level (both written and verbal);
    - Fluency in other languages would be a plus (French/German/Spanish/Italian);
    - Strong knowledge of Microsoft Office (Excel), SAP Knowledges would be a plus;
    - Ability to organize, process and plan activities;
    - Team spirit;
    - Customer focus.

    Responsabilitati

    - Partner Customer Operations Analyst is responsible to solve company’s partners’ requests/tickets, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
    - Is the first point of contact for all company’s partner’s requests, taking actions and solving them, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
    - Capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports;
    - Ensures that both transactional and aggregated data are timely, accurate, organized and accessible;
    - Leads communication with company’s partners and internal teams, takes proactive actions to optimize operations, via email or via the ticketing tool used by the team, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
    - Manages end to end the relationship with company’s partners by taking over their requests from the submission and up to finding and applying the correct and appropriate solution; he/she also informs or agrees with the partner about such solution;
    - Solves financial and logistic company’s partner’s requests and is responsible to initiate necessary actions for the functionality of internal processes, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
    - Investigates why partners were not reimbursed with respective amounts for the repairs they performed and takes necessary actions, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
    - Creates purchase orders to financially compensate partners, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.