Customer Operations Analyst (Back-office)

An de an am dezvoltat parteneriate de business puternice cu cele mai reprezentative companii din România. Bazându-ne pe nevoile locale ale clienților noștri, am deschis noi branch-uri în orașele mari din România, ajungând la un număr de 15 sucursale.

În anul 2017, Adecco România a intrat în cel de-al șaselea an în care este lider local de piață, adăugând continuu noi servicii și dezvoltându-le pe cele existente în strânsă legătură cu complexitatea mediului de business. Poziția de lider în termeni de turnover anual, număr de angajați temporari și poziții de permanent placement închise, este în același timp atât o realizare, cât și o responsabilitate. Acest status ne dă oportunitatea de a inova în termeni de sub-servicii HR și de a aduce valoare adăugată partenerilor noștri prin fiecare proiect HR.

În acest moment, Adecco România oferă servicii HR 360 de grade, începând cu studiile salariale care au ca scop furnizarea de informații exacte legate de piață și finalizând cu serviciile de outplacement.

- Preferably 1-3 year of experience in customer support services/sales operations/supply chain/finance;
- Higher education, preferably economics/commercial/technical studies;
- Communication abilities in accordance to general business communication standards used in customer support work (verbal and written);
- English skills – advanced level (both written and verbal);
- Fluency in other languages would be a plus (French/German/Spanish/Italian);
- Strong knowledge of Microsoft Office (Excel), SAP Knowledges would be a plus;
- Ability to organize, process and plan activities;
- Team spirit;
- Customer focus.

- Partner Customer Operations Analyst is responsible to solve company’s partners’ requests/tickets, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
- Is the first point of contact for all company’s partner’s requests, taking actions and solving them, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
- Capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports;
- Ensures that both transactional and aggregated data are timely, accurate, organized and accessible;
- Leads communication with company’s partners and internal teams, takes proactive actions to optimize operations, via email or via the ticketing tool used by the team, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
- Manages end to end the relationship with company’s partners by taking over their requests from the submission and up to finding and applying the correct and appropriate solution; he/she also informs or agrees with the partner about such solution;
- Solves financial and logistic company’s partner’s requests and is responsible to initiate necessary actions for the functionality of internal processes, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
- Investigates why partners were not reimbursed with respective amounts for the repairs they performed and takes necessary actions, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team;
- Creates purchase orders to financially compensate partners, within the deadlines and by respecting the accuracy standards set via the objectives with the direct manager and communicated to the entire team.