Customer Support Specialist

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

English proficiency both spoken and written;
Strong computer skills, the ability to operate multiple applications and platforms at a time;
Analytical thinking and multitasking skills;
Strong problem solving/troubleshooting skills;
Can-do personality, creative and committed to improve oneself and continuously learn;
Previous work experience in customer service or technical support is an advantage.

For our client, one of the most important HVAC accessories producers, we are looking for Customer Support Specialists.

Maintaining telephone interaction with customers in order to identify problems and find appropriate solutions;
Receiving, registering and filing all internal complaints;
Providing the information requested by the clients (general and personalized);
Transmitting complaints to involved parties for the settlement of the solutions;
Assuring customer retention and actively manage complaints.