Support Engineer with Italian

Employer: HP Inc.
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.08.2019
    Short company description

    At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

    HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
    HP has an impressive portfolio and strong innovation pipeline across areas such as:
    • blended reality technology - our unique Sprout by HP will change the way people do things
    • 3D printing
    • multi-function printing
    • Ink in the office
    • tablets, phablets, notebooks
    • mobile workstations

    We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

    Requirements

    Very good knowledge of English and Italian
    Technical mindset
    Ability to learn fast
    Data base and end user support type of experience is a plus
    Good communication skills

    Responsibilities

    1st tier support engineers are support agents facing directly the end user (the asset user. Their role can be split into different high-level tasks:

    •They are the subject matter expert of one (1) asset, meaning they will be the reference for the other member of the team in case of questions, issues for this asset.
    •They have basic + knowledge of all assets supported by the team
    •They are responsible to either solve the issue or escalate it to the 2nd tier agent
    •They are responsible to manage the support case in the designated tool (case creation, update, closure)