Support Engineer with Polish

Employer: HP Inc.
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.08.2019

    Responsibilities:

    1st tier support engineers are support agents facing directly the end user (the asset user. Their role can be split into different high-level tasks:
     

    • They are the subject matter expert of one (1) asset, meaning they will be the reference for the other member of the team in case of questions, issues for this asset.
    • They have basic + knowledge of all assets supported by the team
    • They are responsible to either solve the issue or escalate it to the 2nd tier agent
    • They are responsible to manage the support case in the designated tool (case creation, update, closure)

    Requirements:
    • Very good knowledge of English and Polish
    • Technical mindset
    • Ability to learn fast
    • Data base and end user support type of experience is a plus
    • Good communication skills