Customer Support with English

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide. The company is profitable, has over EUR 100m in annual revenues, and has 700 employees in offices across ten countries in Europe, Asia and the US. EveryMatrix was founded in 2008 and remained a founder-owned private company.

It is a great opportunity, to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city, at Unirii Square.

Requirements:

• Good written English skills (mandatory);
• Internet browsing is no mystery to you and know all the shortcuts;
• You know how to use MS Office;
• The technical aspects of an activity are fun for you;
• Previous experience in customer support is a plus;
• Payment systems and online casino knowledge is a plus;
• Ability to follow documented procedures, logical thinking;
• Willingness to continuously learn and improve;
• Highly organized, focus capacity;
• Team spirit;
• Time management skills;
• Ability to communicate technical problems concisely and professionally;
• Sports passionate.

Responsibilities:

• You will be responsible for helping our clients via e-mail and live chat;
• Check and process bets and settle matches according to our policy;
• Investigate missing matches / missing results issues;
• Create activity reports;
• Add missing matches / tournaments / participants
• Check and update the information we supply to our clients

Perks and benefits:

• The work schedule is from 09:00 to 17:00, 17:00 to 01:00 or 01:00 to 09:00, 5 days/week in a rotation system that will cover 3 weekends/month. More details about the working schedule will be provided over the interview.
• Paid taxi for those working until or from 01:00.
• Headquarters in the heart of the city, at Unirii Square
• Flexible schedule
• Private Medical Subscription
• Daily Catered Lunch
• Our own in-house gym, health & well-being programs
• Bookster subscription & Books corner (online and offline)
• Fun corner: pool, ping pong table, PS4, lots of board games
• Internal & external training
• Team Activities, Friday Bars, Summer Party & Christmas Party (we like to ‘Work hard, party harder’)
• Extra vacation days with every year inside the company
• Anniversary Gifts
• Fruits Tuesday