IT Support with German

Angajator: I.FUTURE
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 02.04.2020

    Ideal Candidate

    • Very good knowledge of German & English;
    • Self-motivated with ability to work both independently and as part of a team;
    • Problem solving attitude and client oriented;
    • Ability to handle client on one-on-one basis, via e-mails and calls;
    • Patience, empathy, diligence;
    • Responsible, mature and punctual behavior;
    • Very good PC knowledge.

    Main Activities
    • Answering phone calls in the mentioned languages, on a priority established by the team leader;
    • Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
    • Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
    • Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
    • Sharing with all team members any knowledge obtained through end-user or resolver interactions;
    • Attending training sessions;
    • Arranging working schedule with colleagues flexibly, according to business needs.
    • Successfully completing the training plan and passing the process knowledge test (PKT) on a monthly basis;
    • Providing assistance to new colleagues whenever possible;
    • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;