Support Engineer (Azure App Services OSS)

Employer: Microsoft
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.08.2019
    Short company description

    It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

    Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

    In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

    If shaping a better, more exciting future is what motivates you, you’ll be in good company.

    Find out more and apply.

    Requirements

    This is an external staff position.  Your employer will be a third-party supplier, in service for Microsoft.



    The Azure Support Engineer is a trusted advisor to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical problems. Frequently, these problems will not only be technically complex, but will also require a customer oriented mindset. You will have a chance to contribute to keeping up and running various environments for some of the world’s largest companies.



    We are looking for people who:

    Are smart and intellectually curious,
    Seek a challenging work experience,
    Want to learn and gain greater expertise in their field,
    Are interested in a wide range of professional development opportunities,
    Enjoy providing the highest level of customer experience,
    Work with passion, while having fun, and act in an honest and ethical manner.

    Knowledge of IIS configuration and how HTTP requests are handled by IIS.
    Knowledge of one of the following languages PHP, Node.js, Java, JavaScript and popular frameworks such as WordPress, Joomla and Drupal.
    The ability to troubleshoot complex web application issues in an often ambiguous environment.
    Knowledge of HTML and CSS.
    Knowledge of Apache HTTP Server, Nginx.
    Being familiar with container virtualization (Docker, Kubernetes).
    Knowledge of both Linux environments and Windows.
    Knowledge of Bash, Shell is a plus.
    Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
    Familiarity with Azure services and offerings is a plus.
    Ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment.
    English language essential both spoken and written.


    -However-

    If you do not possess in-depth knowledge of the above, we require you to have general IT knowledge we can build upon, coupled with high desire and motivation to develop yourself into a technology expert. We offer a new hire ramp-up program with a senior mentor, diverse technical and soft-skill training and access to Microsoft certifications and possibility to travel abroad for professional development.

    Responsibilities

    You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.
    Act as a technical focal point in relationships with other companies.
    Exhibit leadership through personal responsibility, accountability and teamwork.
    Occasionally manage critical situations on technical and relationship level.
    Use trace analysis or debugging skills to analyze problems and develop solutions to meet customer needs.
    Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.

    Other info

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.