SQL Server Support Engineer

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

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Microsoft SQL Server support is a strategic unit of Microsoft Customer Support Services (CSS).   As a Support Engineer, you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty while effectively managing challenging situations.  
The SQL Engineer is a trusted advisor to fellow IT Professionals, using their technical skills to solve high level complex problems, involving broad, in-depth product knowledge. Frequently, these problems will not only be technically complex, but will also require a customer oriented mindset. You will have a chance to be involved in troubleshooting various environments for some of the world’s largest companies.

The ideal candidate will be required to have a Technical Degree or adequate practical background (3-6 years) on the following Technologies

Strong knowledge of Microsoft SQL Server 2008 R2 / 2012 / 2014 /2016 / 2017 at administrative level (Installation, index and table maintenance, backups etc.)
Strong knowledge of Microsoft SQL Server 2008 R2 / 2012 / 2014 /2016 / 2017 at dev level (SQL language, Stored Procedures, etc.)
Good Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
Strong knowledge related to any other relational DB (eg Oracle) running in a Windows environment is very much appreciated
Additional skills on one of the following technologies will be considered a big plus
Windows Clustering
Debugging / Creating and Reading memory Dumps
Basic Programming skills with Python, R, C# or VB.Net
Good Knowledge of .Net Framework
Basic knowledge of Microsoft Azure infrastructure
A Microsoft certification (MCSE or MCSD) is also considered a plus
FRENCH or GERMAN language skills are a great plus


However



If you do not possess in-depth knowledge of the above, we require you to have an overall IT basic knowledge on which we can build upon, together with high desire, being highly motivated to develop yourself into a technology expert. We offer a new hire ramp-up program with a senior mentor assigned, a wide range of trainings, possibility to travel abroad and attainable Microsoft certifications, for you to fulfill the above mentioned key responsibilities.

Exhibit leadership through personal responsibility, accountability and teamwork.
Act as a technical focal point in cooperative relationships with other companies.
Manage crisis situations that may involve technically challenging issues and diverse audiences while ensuring High customer satisfaction.
Own and resolve technically complex mission critical or politically hot customer issues.
Use trace analysis, debug skills and other proprietary tools, to analyze problems and develop solutions to meet customer needs.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.