Operations Officer cards

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Angajator: ING Romania
Domeniu:
  • Banci
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 30.08.2019
    Scurta descriere a companiei

    ING is the largest online bank in Europe and a front-runner in the transformation of banking. ING is present in Romania through 2 entities: ING BANK and ING TECH.  

    ING BANK ROMANIA
    Our story in Romania started in 1994. Here we pioneered the local banking industry, bringing new products and services for local companies. In 2004, ING extended services to individual clients, with an innovative banking model: ING Self’Bank.
    Today, ING Bank Romania has more than 1.100.000 individual active clients and ING Home’Bank is rated as the best digital banking application.

    ING TECH ROMANIA
    We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Sharing the purpose of empowering people to stay a step ahead in life and in business, ING decided to open in Bucharest a global hub for technology & innovation in 2015, developing IT solutions in areas such as Core Banking, Global Retail Solutions, Data Management, Financial Markets and Wholesale Banking for ING Group, including ING Bank Romania.
    By using the latest methodologies in software development, our fast growing team gathers more than 600 tech enthusiasts who work for international projects that go beyond traditional banking.

    There has never been a more interesting time to work at ING.

    Why join us? Here’s a snapshot of our perks:
    • People development • Work from home • Wellbeing programs • Global opportunities • Flexible work schedule • Staff discounts • Agile way of working • Awesome culture • Future-oriented banking.

    Cerinte

    Care este profilul pe care il cautam?

    Absolvent studii de specialitate - specializare in domeniul economic/tehnic de baza;

    Experienta de baza in operatiuni de carduri;

    Experienta in operatiuni Visa/MasterCard;

    Experienta in utilizarea Profile/Cortex;

    Experienta in domeniul operational bancar;

    Cunoasterea procedurilor interne ING, produselor, serviciilor, relatiilor operationale ING;

    Cunoasterea legislatiei bancare locale (regulamentului BNR);

    Cunoasterea regulilor si regulamentelor Visa si MasterCard;

    Abilitati de comunicare si relationare;

    Capacitate de concentrare si solutionare de probleme;

    Respectarea instructiunilor de lucru;

    Respectarea termenelor.

    Responsabilitati

    Ce vei face in acest rol? Iata responsabilitatile:

    Asigura al doilea nivel de suport pentru operatiunile cu carduri;

    Posteaza tranzactiile suspendate in Credit Card System (CCS);

    Inregistreaza si analizeaza incidentele legate de investigatii POS si ATM in RITM (Retail Incidents Track Management);

    Investigheaza tranzactiile de tip orange payments;

    Definere informatii ce tin de comerciantii si terminalele POS/E-commerce ale ING in aplicatiile de management ale comerciantilor -MAS;

    Modificare comisioane comercianti;

    Resetare parole E-commerce;

    Operatiuni de acceptare la ATM, proceduri de acceptare, taxe, decontare (Visa/MasterCard);

    Operatiuni de acceptare la POS, proceduri de acceptare, taxe, decontare (Visa/MasterCard);

    Opereaza in Cortex activitati legate de activitatea de acceptare a cardurilor la terminalele ING;

    Zilnic raspunde solicitarilor clientilor in acord cu SLA ul bancii agreat;

    Investigheaza tranzactiile efectuate cu carduri ale altor banci la terminalele ATM ale INGului;

    Efectueaza testele de acceptare pentru produsele si seviciile noi;

    Asigura sprijinul in dezvoltarea si intretinerea procedurilor interne de carduri;

    Participa in proiecte pentru produse si servicii noi, conform programului de dezvoltare al bancii;

    Indeplineste cerintele postului in concordanta cu cerintele legislatiei interne si /sau cu regulile si regulamentele legislatiei externe;

    Acopera alte responsabilitati si atributii specifice din aria sa de competenta, delegate de superiori, justificate de nevoile de afaceri.