Customer Support Agent – Back Office with French & English

Employer: GABTEO CONSULT
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.08.2019
    Short company description

    O companie formata dintr-o echipa tanara si dinamica, ce ofera servicii de consultanta si recrutare de personal.

    Requirements

    • Have excellent spoken and written French and English skills;
    • Good all-round Excel skills;
    • Be passionate about new technologies and ridesharing;
    • Understand what does outstanding customer support look like and be ready to go the extra mile;
    • Be always ready to put customers first, be passionate about helping others;
    • Be a curious person;
    • Be a hustler, not stopping after 20 obstacles a day.

    Responsibilities

    • Representing the company in any French spoken markets;
    • Supporting all the company users via email (ticketing system) and helping them get the most out of the apps;
    • Creating loyal fans by showing them really care;
    • Contributing and sharing ideas to decrease the workload and improving the quality & speed of company’s customer support;
    • Be a key player in building a support team in a challenging growth environment.

    Other info

    Benefits:
    • Location: Bucharest,Timpuri Noi Square;
    • Flexible working hours – as long as you get the work done (Monday to Sunday: 2 working shifts:First shift starts between 08:00 – 10:00& second shift starts between 14:30 – 15:30);
    • Motivating compensation and benefits;
    • Amazing personal growth experience at one of the fastest-growing start-ups in Europe;
    • Working with a motivated and talented international team, plus regular team events;
    • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world.