Turkish Speaker for IT Support

Employer: Wipro Technologies
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.08.2019
    Short company description

    In Romania, Wipro has development centers in Bucharest and Timisoara and is present since more than 10 years. Today, the company's facilities in Romania serve more than 30 clients in Europe, supported by over 1200 employees. Wipro's clients in Romania span across the retail and consumer goods, healthcare, manufacturing and telecom industries, among others.

    Requirements

    Technical Skills required


    Basic understanding of inter-relationship of software, hardware, and communications

    Hardware troubleshooting skills Printer and Network issues

    Experience in PC Hardware configuration

    Experience in Remote desktop support to resolve application/OS related issues

    Experience in Remote administration/installation/uninstallation of software/ business applications via Microsoft SCCM

    Experience using a variety of PC software including Microsoft Office Suite, Microsoft Exchange, and other business applications.

    Experience in troubleshooting Mobile platforms like Intune

    Knowledge of Active Directory is desirable

    Certification as an MCP is desirable but not mandatory

    Certification as an MCSE is desirable but not mandatory

    Responsibilities

    Primary Responsibility


    Should be able to handle Turkish phone calls, Emails, Web Tickets, Chats and provide remote support to customers.

    Should Log incidents and service requests in ITSM tool, categorize and prioritizing them, and managing their life cycle as per ITIL guidelines

    Should be willing to work in shifts

    Other info

    Behavior Skills required



    Good Communication skills in Business English – spoken and written

    Ability to work under pressure, handle high workloads and volumes and against timelines

    Flexibility to work in shifts

    Customer Centricity

    Should be able to demonstrate enthusiasm with high levels of patience.

    Team player

    Collaborative working



    Process & Tools



    Exposure in ITSM Ticketing tools

    Understanding of ITIL Guidelines & Service Desk Operations

    Understanding of quality processes in a service desk