Technical Customer Support - Danish or Dutch or Norwegian| Cluj

Employer: Majorel Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Cluj Napoca
  • Updated at: 20.09.2019
    Short company description

    Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

    Requirements

    Gadgets and music enthusiasts sought!!
    •Are you passionate about gadgets and music?
    •Do you enjoy helping people get the best out of their listening experience and want to learn about the latest trends in this technology?
    •Do you have a high level of accuracy and strong communication skills?
    •Are you a (near-) native Danish or Dutch or Norwegian and English speaker?

    Then you are the person we are looking for!

    We are now looking for stars to join our team in supporting one of the world leading voice interactive audio devices. You will receive full training to become a seasoned professional and will become part of our specialist support team.

    Skills You’ll Need

    •Need to be a native or near-native speaker in: French or Dutch or Norwegian and English
    •Must love music and gadgets!
    •Interested in home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software.
    •Customer service oriented with excellent communication skills.
    •Inquisitive, bright & creative trouble-shooter.
    •True team player.
    •Driven to go the extra mile to solve an issue.
    •You are a candidate who is a decisive, action-oriented individual who takes ownership of open issues and who can work independently and as part of team.
    •Ability to troubleshoot problems, research and find answers to consumer questions.
    •Ability to work under pressure.

    Responsibilities

    What You’ll Do
    •Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
    •Identify, analyze and solve software and hardware issues.
    •Work with music services and all operating systems (Mac, Android, Windows and iOS).
    •Handling Pre-sales and Sales opportunities through both voice and e-mail contact and placing orders
    •Handling General product information contacts through both voice and e-mail
    •Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact.
    •Pro-actively take ownership of open issues and interface successfully with the engineering team
    •Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure.
    •Follow-up with the customer until the issue is resolved.
    •Demonstrating an ability to troubleshoot, analyze and identify solutions using existing guidelines and tools.
    •Always looking to expand your knowledge.
    •Ensure compliance with company regulations with regards to Data Protection and Information Security

    Other info

    Our Offer

    •Attractive rewards and additional performance based bonuses
    •Annual fixed bonuses
    •Full private medical insurance & discounted prices for the dependents of the employee
    •Child birth support
    •Online library access for passionate book readers
    •Health & Nutrition: Health and wellness services @ the office
    •Various discounts for gym classes & other recreational activities
    •Free development training, for both personal and professional purpose, via our E-Learning platform
    •Multicultural and enthusiastic work environment
    •Access to the company’s cultural events including well-known festivals in Romania
    •Lunch vouchers