Business Analyst - Reporting

PTP Business Analyst - Reporting

Your mission:

Within PTP department, the business analyst is responsible of the global KPI Production stream of each request in charge.

Your Role in a Nutshell:

• Deliver all KPIs within the agreed time frame and quality;
• Produce weekly, monthly, quarterly PTP KPI’s for 3 CSPs: Paris, Bucharest and Bangalore;
• Measure the framework and PTP Key Performance Indicators;
• Produce and organize monthly or quarterly presentations for partners and clients;
• Create Key Performance Indicators presentations in Power BI and Power Point tools;
• Build and maintain strong client relationship;
• Be the first level of escalation and the first point of contact for the clients for KPI purpose;
• Assure and scale up client’s requests and claims in regards of reports
• Continually seek opportunities to increase client satisfaction;

A little about You:

• You have a bachelor’s degree in Economics or equivalent;
• English proficiency and French nice to have;
• Computer literacy and Office applications (Excel, Word, Access, Power Point, Power BI);
• Excellent analytical skills and ability to take ownership of tasks and assignments;
• Excellent communication skills (team/client/management);

We also value

• Results oriented, focus on deadlines and good attention to details;
• Creativity and strong adaptability to the changing environment;
• Decision making and problem-solving skills.

Besides a career what else we offer:

• Competitive remuneration based on qualifications and seniority;
• Yearly bonus per company policy;
• Discounts for retailers;
• Medical services and life insurance;
• Private pension contribution;
• A modern working environment: open, informal, fun atmosphere;
• Continuous training and development programs;
• Work from Home 1 day/week.