L2 Support Specialist

Employer: confidential
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 21.08.2019
    Requirements

    Good knowledge of Windows and Linux platforms
    Available to participate in the 27/7 On call activity
    Experience installing patches
    Experience in troubleshooting various OS and applications
    Very good communication skills

    Responsibilities

    Provide technical support for project's applications and services
    Participate in the 24/7 on-call activity which provides out of business hours support, including evenings, weekends, and Bank Holidays if needed
    Ensure that the KPI's are maintained according to the existing Service Level Agreement
    Administer consolidated server applications across several different platforms and operating systems (Linux, Windows)
    Installation of software, patches, service packs, performance tuning on Linux servers following Change management process
    Contribute to all processes in his area of activity: Incident Management, Change Management, Problem Management, Capacity Management, Deployment and Testing
    Collaborate with involved teams in the following areas: check and update operational procedures; check and update scripts developed for work optimization and automation; deployments, patches, updates or rollback procedures.
    Collaborate with other infrastructure engineering personnel to assess infrastructure changes and other client requests
    Create and maintain documentation such as exploitation manuals, working procedures, deployment reports and other reports requested by client
    Provide support in performance monitoring, reporting, problem identification, management, and resolution.
    Work in close cooperation with the technical management and application management functions of the organization