Customer Operations Supervisor, Training

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Employer: PTC
Domain:
  • Others
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.08.2019
    Short company description

    About PTC (NASDAQ: PTC)​

    PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

    Requirements

    Specific language requirement: English

    Responsibilities

    Day-to-day activities:

    You will support the process of transactions related to orders, revenue, invoices.
    You will supervise and oversee a diverse global team with a broad skillset and mentor and train team members on tools, processes, and best practices.
    You will have the opportunity to solve challenging situations for our stakeholders and build long-term relationships.
    You will be part of our department’s goals and objectives and our strategic initiatives. You ensure assigning work to the team members to assure continuity in the overall processing of transactions.
    You are strongly engaged from the opportunity through follow delivery of services to the revenue and invoice processing.
    You keep department processes up to date and be aware of stakeholder requests, operational requirements and needs.
    You follow up on status of tasks and action items and communicate status in a weekly dashboard.

    Other info

    Your impact:

    Be part of PTC’s digital transformation. Your consistent results will help our Customers and Stakeholders become successful. Directly contribute to PTC’s Quote to Cash Process. Support strategic initiatives within our organization.