Customer Operations Supervisor, Training

Employer: PTC
  • Others
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 22.08.2019
    Short company description

    PTC (NASDAQ: PTC) has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC technology, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation. We are headquartered in Needham, MA.


    Specific language requirement: English


    Day-to-day activities:

    You will support the process of transactions related to orders, revenue, invoices.
    You will supervise and oversee a diverse global team with a broad skillset and mentor and train team members on tools, processes, and best practices.
    You will have the opportunity to solve challenging situations for our stakeholders and build long-term relationships.
    You will be part of our department’s goals and objectives and our strategic initiatives. You ensure assigning work to the team members to assure continuity in the overall processing of transactions.
    You are strongly engaged from the opportunity through follow delivery of services to the revenue and invoice processing.
    You keep department processes up to date and be aware of stakeholder requests, operational requirements and needs.
    You follow up on status of tasks and action items and communicate status in a weekly dashboard.

    Other info

    Your impact:

    Be part of PTC’s digital transformation. Your consistent results will help our Customers and Stakeholders become successful. Directly contribute to PTC’s Quote to Cash Process. Support strategic initiatives within our organization.