Travel Helpdesk Support with Polish

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Vezi toate job-urile Travel Helpdesk Support with Polish active pe Hipo.ro

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Angajator: I.FUTURE
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.08.2019
    Remote work: On-site

    Perfect Candidate

    • Minimum 6 months experience in Customer Service
    • Advanced level of English and Polish
    • Travel industry background is a plus
    • Experience within service desk environment is desirable
    • Familiarity / capability to rapidly acquire troubleshooting skills
    • Ownership and commitment to problem resolution
    • Ability to work well under pressure
    • Client oriented, flexible, patient
    • Excellent written communication skills

    Main Activities

    • Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
    • Answer all inbound contacts through calls, web, e-mail and chat
    • Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfillment (in particular airline ticketing)
    • Provide assistance on applications or platforms which client may own or develop
    • Provide frontline technical support such as investigating connectivity issues with client systems
    • Provide Extended Services Desk support: software installation or non-standard configurations
    • Provide required support via outbound activities such as Team Viewer and Outbound Calls
    • Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services

    Other Information

    • Opportunity to work in a fast-growing company and in a multinational environment
    • Opportunity to grow in the organization and build a successful career path
    • Relocation assistance
    • Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    • Personal and professional development through a variety of training programs (hard/soft skills)
    • Great office location, close to the metro station and Promenada Mall

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