Travel Helpdesk Support with Polish
Acest job nu mai este activ!Vezi toate job-urile I.FUTURE active.Vezi toate job-urile Travel Helpdesk Support with Polish active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | I.FUTURE |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 22.08.2019 |
Remote work: | On-site |
Perfect Candidate
- Minimum 6 months experience in Customer Service
- Advanced level of English and Polish
- Travel industry background is a plus
- Experience within service desk environment is desirable
- Familiarity / capability to rapidly acquire troubleshooting skills
- Ownership and commitment to problem resolution
- Ability to work well under pressure
- Client oriented, flexible, patient
- Excellent written communication skills
Main Activities
- Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
- Answer all inbound contacts through calls, web, e-mail and chat
- Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfillment (in particular airline ticketing)
- Provide assistance on applications or platforms which client may own or develop
- Provide frontline technical support such as investigating connectivity issues with client systems
- Provide Extended Services Desk support: software installation or non-standard configurations
- Provide required support via outbound activities such as Team Viewer and Outbound Calls
- Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services
Other Information
- Opportunity to work in a fast-growing company and in a multinational environment
- Opportunity to grow in the organization and build a successful career path
- Relocation assistance
- Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
- Personal and professional development through a variety of training programs (hard/soft skills)
- Great office location, close to the metro station and Promenada Mall
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