Expense Reports Support Agent

Employer: SNC-Lavalin Romania
Domain:
  • Banks - Financial Institutions
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.08.2019

    The Expense Reports Support Agent role is part of a new Global Team of SNC-Lavalin’s Financial Shared Service Center based in Bucharest.  

    While covering this role, you will be solving escalation incidents related to expense reports and offering support via phone/email.
     

    Responsibilities:

    •    Performing tasks related to policy escalations, ensuring that the expense audit is following the travel procedure

    •    Respond to all the requests made by internal or external customers via phone or/and email, on time.

    •    Add the requests to the ticketing system (SDE & Service Now)

    •    Run different regular reports as per the direct manager’s instructions

    •    Maintain a high level of knowledge management / update the Standard Operating Procedures

    •    Provide training to newcomers and ensure an efficient backup structure

    •    Identify areas of process/system improvements and propose initiatives for development

    •    Build a strong relationship with SNC-Lavalin internal customers
     

    Required:

    •    Written and oral command of French and/or English

    •    Excellent communication skills and customer service oriented

    •    Good knowledge of Microsoft Office Suite

    •    Strong deep analytical and problem-solving skills

    •    Able to efficiently manage time, set priorities and complete multiple tasks simultaneously

    •    Works to completion and result oriented

     

    Preferred:

    •    Experience in Customer Service

    •    Basic knowledge of Oracle or another ERP system (SAP Concur)

    •    University Degree in Economics/Business

    •    Relevant work experience in a shared service center

     

    Our offer towards work-life balance:

    •    Direct contract with SNC-Lavalin

    •    Motivational financial package & flexible benefits

    •    Team activities, team-building events, Fun@Work

    •    Employees Wellness Program – fresh fruits, chair massage, employee wellness rooms

    •    Learning and Development programs, Career opportunities

    •    CSR & Sport activities

    •    An open and dynamic work environment

    •    Flexible working schedule organized in 3 shifts:

    Monday to Friday

    09:00 – 18:00, 10:00 - 19:00 and 13:00 - 22:00*

     (*5 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift).

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