Expense Reports Support Agent
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Employer: | AtkinsRéalis |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 22.09.2019 |
Remote work: | On-site |
The Expense Reports Support Agent role is part of a new Global Team of SNC-Lavalin’s Financial Shared Service Center based in Bucharest.
While covering this role, you will be solving escalation incidents related to expense reports and offering support via phone/email.
Responsibilities:
- Performing tasks related to policy escalations, ensuring that the expense audit is following the travel procedure
- Respond to all the requests made by internal or external customers via phone or/and email, on time.
- Add the requests to the ticketing system (SDE & Service Now)
- Run different regular reports as per the direct manager’s instructions
- Maintain a high level of knowledge management / update the Standard Operating Procedures
- Provide training to newcomers and ensure an efficient backup structure
- Identify areas of process/system improvements and propose initiatives for development
- Build a strong relationship with SNC-Lavalin internal customers
- Written and oral command of French and/or English
- Excellent communication skills and customer service oriented
- Good knowledge of Microsoft Office Suite
- Strong deep analytical and problem-solving skills
- Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
- Works to completion and result oriented
- Experience in Customer Service
- Basic knowledge of Oracle or another ERP system (SAP Concur)
- University Degree in Economics/Business
- Relevant work experience in a shared service center
- Flexible working schedule – organized in 3 shifts: 9:00-18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday*5 mandatory evening shifts per month
- Evening shifts bonus starting after the fifth mandatory evening shift per month
- Work from Home
- Motivational financial package & flexible benefits
- Easter and Christmas bonus
- Direct contract with SNC-Lavalin
- Team buildings, Fun@Work activities
- Free French language classes
- Learning and Development programs, Training, Career opportunities
- Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
- Friendly and dynamic work environment
- CSR & Sport activities
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