Support Engineer (Windows App Assure) with FRENCH
It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.
Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.
In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.
If shaping a better, more exciting future is what motivates you, you’ll be in good company.
Find out more and apply.
This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
Are you passionate about helping customers achieve more? Do you love working in an environment that encourages you to take risks? Would you like to join an elite and distinguished team? Do you want to help us accelerate our own transformation towards a digital organization?
If so, the Technical Support Engineer position in the Microsoft Customer Service and Support Organization is a unique career opportunity for you!
As Technical Support Engineers, we provide an excellent technical support experience to our Enterprise customers. From problem identification to full resolution, we own and handle technical customer issues. Experience in this role will provide great opportunities to interact with beta versions, collaborate with product group teams and improve future versions of Microsoft products as a subject matter expert.
At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally. As a member of our team, you will grow professionally through coaching with experienced mentors and over time, you will become a mentor yourself. Mentoring allows you to learn from the experiences of professionals within and outside of your own area of expertise, and to build a network to help find opportunities that can promote your development.
We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who:
Are curious and intuitive in their approach
Are eager to tackle complex issues
Have a fresh and diverse perspective
Like to collaborate in multicultural environments
Have a passion for technology and continuous learning
Have a genuine desire to help people do their best
Qualifications and Experience:
Strong experience with Windows desktop 7 and 10
Strong experience working with Windows code and configuration issues
At least 4-6 years of experience supporting enterprise Windows environments
Strong customer service, communication, problem-solving and interpersonal skills
Self-motivation and an ability to use initiative
Flexibility and ability to adapt to ambiguous and changing situations
Fluent in English and FRENCH (written and oral) is mandatory
You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.
Act as a technical focal point in relationships with other companies.
Exhibit leadership through personal responsibility, accountability and teamwork.
Occasionally manage critical situations on technical and relationship level.
Use trace analysis or debugging skills to analyze problems and develop solutions to meet customer needs.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.