Level 1 Technical Support with English and Dutch

Angajator: Honeywell
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.08.2019
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    Technical Support Specialist Level 1 (TSSL1) reports to the Technical Teamleader.

    TSSL1 provides support for one or more range of products - anti-burglary systems, video control and access control. The long term objective is to provide support for multiple product lines

    YOU MUST HAVE
    High School Diploma, or equivalent. Some experience in the field
    English and Dutch fluent

    WE VALUE

    Experience in the industry is preferred
    Excellent interpersonal and verbal & written communication skills
    Strong continuous improvement mindset, strong leadership impact
    Demonstrated experience with Knowledge Management & Call Center Management
    Good administration skills

    Responsabilitati


    Key Responsibilities
    Coverage of Technical Support Helpdesk (Hotline & e-mail)
    Providing technical support level 1 for client’s security products - anti- burglary systems, video control and access control. This includes:
    Resolving customer issues and providing technical support and client counseling.
    Checking product problems
    Registering problems reported in SalesForce.Com (SFDC).
    Providing detailed information to range specialists about clients
    complaints and problems that are unsolved.
    Escalating problems to team leaders of sales support issues for products.
    Sending feedback about product improvements to sales support, team leaders and project managers.