Level 1 Technical Support with English and Dutch
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.Cerinte
Technical Support Specialist Level 1 (TSSL1) reports to the Technical Teamleader.
TSSL1 provides support for one or more range of products - anti-burglary systems, video control and access control. The long term objective is to provide support for multiple product lines
YOU MUST HAVE
High School Diploma, or equivalent. Some experience in the field
English and Dutch fluent
Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills
Coverage of Technical Support Helpdesk (Hotline & e-mail)
Providing technical support level 1 for client’s security products - anti- burglary systems, video control and access control. This includes:
Resolving customer issues and providing technical support and client counseling.
Checking product problems
Registering problems reported in SalesForce.Com (SFDC).
Providing detailed information to range specialists about clients
complaints and problems that are unsolved.
Escalating problems to team leaders of sales support issues for products.
Sending feedback about product improvements to sales support, team leaders and project managers.