IT Helpdesk - entry level
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Angajator: | Professional |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 10.10.2019 |
Remote work: | On-site |
Professional represents for over 25 years, the most performing Romanian approach of complete human resources services on the market.
We define our approach and evolution through key-words like professionalism, dedication, promptitude, flexibility and ethics. We take pride of a reputation that obliges and challenges us to discover and develop new methods, designed to respond to our clients need.
• Good PC knowledge (PING);
• English skills;
• University graduate (technical profile - advantage);
• Self-motivated with ability to work both independently and as part of a team;
• Problem solving attitude and client oriented;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Patience, empathy, diligence;
• Responsible, mature and punctual behavior
The best fit for this role will be someone who is interested in learning and growing their skill set.
• Following actions according to predefined operational procedures;
• Monitoring of NAGIOS systems and services on a 24 x 7 basis and escalations upon procedures;
• Execution, monitoring and alerting of predefined operational tasks on COREBANKING systems;
• Act as Operator to complete prescheduled operational tasks;
• Performing EOD Operations on several environments for several countries;
• Hourly Call Center IVR services checks;
• Hourly Internet banking services checks;
• Delivering COREBANKING application, Debug users upon request;
• Daily file transfers, batch processing request executions;
• Executing several WEBMIN tasks upon procedures;
• Performing Deployment Operations on several environments upon request;
• Monitoring DRC replications;
• Monitoring Backup systems.
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